1Introduction
9Chapter Seven. Scoring Fixes by Relief Potential
2Prologue. The Hidden Drag in Your Day
10Chapter Eight. Building Lightweight Dashboards
3Chapter One. What Friction Really Costs You
11Chapter Nine. Running Friction Sprints with Teams
4Chapter Two. The Anatomy of a Friction Point
12Chapter Ten. Crafting Agendas for Productive Meetings
5Chapter Three. Why Mapping Beats Guessing
13Chapter Eleven. Securing Executive Buy-In
