1Introduction
9Chapter Seven. The Three-Lens Review
2Prologue. The Crash-to-Insight Loop: The Cost of the Old Way
10Chapter Eight. Assign No Blame, Assign Only Adjustments
3Chapter One. The Fall Is the Data
11Chapter Nine. Build a Failure Dashboard
4Chapter Two. Name the Hit Before It Names You: The Naming Protocol
12Chapter Ten. The 5% Adjustment Rule
5Chapter Three. The 24-Hour Stabilization Rule
13Chapter Eleven. Signal the Shift to the Team
