6TO AWAKEN IN OTHERS A GENUINE DESIRE
29SHOW EMPATHY IN THE FACE OF DISCONTENT
7MODULE 02: HOW TO GENERATE SYMPATHY FROM THE FIRST CONTACT
30TURNING CONFLICTS INTO OPPORTUNITIES FOR AGREEMENT
8SHOW GENUINE INTEREST IN OTHERS
31MODULE 08: LEADERSHIP WITHOUT RESENTMENT
9THE IMPORTANCE OF A GENUINE SMILE
32START WITH PRAISE AND RECOGNITION
10REMEMBER AND USE PEOPLE'S NAMES
33INDIRECTLY POINT OUT ERRORS
11MODULE 03: KEY SKILLS FOR EFFECTIVE CONVERSATION
34TALK ABOUT YOUR OWN MISTAKES FIRST
12LISTEN ACTIVELY AND WITH REAL ATTENTION
35MODULE 09: CORRECTING WITHOUT HURTING PRIDE
13SPEAK IN TERMS OF THE OTHER'S INTERESTS
36ASK QUESTIONS INSTEAD OF GIVING ORDERS
14MAKE THE OTHER PERSON FEEL IMPORTANT
37ALLOW THE OTHER PERSON TO RETAIN THEIR DIGNITY
15MODULE 04: HOW TO AVOID CONFLICTS AND UNNECESSARY ARGUMENTS
38MAKE FAULTS SEEM EASY TO CORRECT
16AVOID UNPRODUCTIVE ARGUMENTS
39MODULE 10: MOTIVATION AND DEVELOPMENT OF PEOPLE
17RESPECT OTHER PEOPLE'S OPINIONS
40RECOGNIZE IMPROVEMENTS AND PROGRESS
18ADMIT MISTAKES QUICKLY AND HONESTLY
41BUILD A POSITIVE REPUTATION THAT MOTIVATES GROWTH
19MODULE 05: HOW TO INFLUENCE OTHERS WITHOUT IMPOSING
42MAKING PEOPLE FEEL HAPPY TO ACT
20START ON A FRIENDLY BASIS
43YOUR 90-DAY TRANSFORMATION PLAN
21ACHIEVING AFFIRMATIVE RESPONSES FROM THE START
44CONCLUSION AND NEXT STEPS
22ALLOW THE OTHER PERSON TO FEEL THAT THE IDEA IS THEIR OWN
45REVIEWS
23MODULE 06: STRATEGIES FOR ACHIEVING COOPERATION
