Hours give you the flexibility to listen to what you want, when you want. They’re used only when you generate new audio from your personal content—like articles, PDFs, or ePub files you upload. Hours are spent based on the amount of text characters converted, the voice you select, and the speed at which you listen. The faster speed you listen, the quicker hours will be used in computing text into audio. Therefore, each plan’s hours are based on listening at normal (1.0x) playback speed. You are not charged for listening to text you’ve already generated into audio and played before. You are not charged for listening to any of the thousands of free books or feeds in the Explore library.

Free plans get 10 hours that expire and reset every month. Hours you purchase with packs or in your subscription expire after 12 months. This means unused hours from one month’s subscription or purchases will roll over for up to 12 months of available use. ElevenReader will always use the credits that expire soonest first — so you get the most listening time possible.

Yes! If you refer a friend and they join through your link, both of you will earn 25% off your Ultra plan.

The Ultra plan includes the maximum listening time of our subscription plans. It refers to “unlimited” listening time for your imported content as a reasonable use cap of up to 24 hours of generated audio per calendar day, calculated at normal (1.0x) playback speed - this threshold reflects the maximum reasonable daily listening capacity of an individual user and is designed to preserve platform stability and fair access for all users. Ultra plan hours reset daily and do not roll over. This plan is not able to be shared with other accounts. Violators will be subject to non-refundable suspending or restricting access in cases of excessive use or other misuse.

No, we do not currently offer a “Friends & Family Plan.” Therefore, any users found to be account sharing with multiple users or many devices are in violation of the ElevenReader Terms. Violating users will be subject to non-refundable deactivation of their account service.

No — audio files can’t be exported from the app. Offline downloads let you listen without an internet connection, but the audio stays within ElevenReader and isn’t shareable or exportable.

You can cancel or downgrade anytime before your next billing cycle. When you downgrade, you’ll lose access to paid features like offline downloads and extended listening hours. Any unused subscription hours will remain in your account for up to 12 months, ready to use if you re-subscribe. You’ll automatically switch to the free plan.

Offline downloads let you convert text into audio ahead of time so you can listen without an internet connection. Ultra subscribers receive up to 20 hours of offline downloads per day, and additional one-time hours can be purchased if you need to convert more content. You can download individual chapters or entire texts, and processing typically takes a few minutes depending on length. Once created, downloads are stored in the app for up to 60 days, are removed when signed out, and can be played anytime without Wi-Fi or mobile data.

Yes — your subscription will renew at the price shown during checkout for the length of your billing cycle (monthly or annual), excluding any one-time discounts or promo codes. If pricing changes in the future, we’ll let you know in advance before your next renewal.

We currently do not offer dedicated discounts for students, educators, or non-profit organizations. Check back soon as we launch special discounts.

For cancelling your subscription or trial: You can cancel your subscription anytime through the platform where you subscribed: Apple users: Go to Settings > [your name] > Subscriptions. Google Play users: Open the Play Store > tap your profile icon > Payments & subscriptions > Subscriptions. For refund requests: If you made your purchase through the App Store or Google Play, refund requests must go through their platforms directly. Check their support pages for the steps: Apple Refunds or Google Play Refunds. If issues persist: please contact support and we will do our best to help you.