Business and Economics

The Profitable Answering Service

65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the CompetitionBy Peter Lyle DeHaan

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Length3h 50m

About this audiobook

For telephone answering services struggling with shrinking margins, high staff turnover, and fierce competition, The Profitable Answering Service is the definitive guide to not just surviving but thriving. Call center veteran Peter Lyle DeHaan delivers 65 actionable strategies in this practical playbook to provide essential tools to transform your business from merely getting by to excelling.

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Audiobook details

GenreBusiness and Economics

Length3 hrs 50 mins

Narrated byListen with 1,000+ voices

FormateBook with Audio

Publish dateNov 20, 2025

LanguageEnglish

1Opening Credits

4033. Streamline Service Provision

2The Venerable Telephone Answering Service Industry

4134. Streamline Agent Hiring

31. A Century of Innovation

4235. Streamline Agent Training

42. Celebrate the Telephone

4336. Streamline Client Onboarding

53. Key Facts That Never Change

4437. Streamline Billing and Collections

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6Management

4538. Streamlining Accounts Payable

74. Customer Communications 101

4639. Streamline Administration

85. Technology Versus People

4740. Streamline Other TAS Processes

96. Common Mistakes When Running a Telephone Answering Service

4841. Optimization Process

107. Make Your Billing Strategy Work for You

49Website

118. Call Distribution Priority

5042. Does Your Answering Service Have a Great Website?

129. Effective Leaders Seek Input from Employees

5143. What Does Your Website Do for You?

1310. Be Careful What You Measure

5244. Seven Tips to Improve Your TAS Website

1411. How Well Do You Know Your Answering Service’s Clients?

5345. How to Make Your Website Shine

15Staffing

5446. The Essential Pages Every TAS Website Should Have

1612. How Much Do You Pay Your Entry-Level Staff?

5547. Discover the Keys to Search Engine Optimization

1713. How Often Do You Thank Your Answering Service Staff?

5648. DIY Search Engine Optimization

1814. Staffing Lessons from an Unlikely Source

5749. How to Have a Faster TAS Website

1915. Rethinking Remote Agents

58Mindset

2016. Tips for Managing a Remote Workforce

5950. Answering Service Fundamentals

2117. Scheduling Answering Service Staff

6051. Answering Services Help People Communicate

22Technical

6152. Don’t Put All Your Eggs in One Basket

2318. Dealing with Answering Service Technology

6253. Centralized or Not

2419. The Allure of Hosted Systems

6354. Why Do Some Answering Services Grow While Others Struggle?

2520. Two Main Types of AI

6455. The Power of No

2621. How Should You View Answering Service AI?

6556. Is the TAS Market Really Shrinking?

2722. Applying AI in Telephone Answering Services

6657. Seize the Present

2823. Match AI Technology to Answering Service Strategy

67Strategic Considerations

29Sales and Marketing

6858. Conduct a Year-End Review

3024. Answering Service Marketing, Then and Now

6959. Do You Have a Plan?

3125. Two Ways to Grow Your TAS

7060. Buy, Sell, or Hold?

3226. Consider Content Marketing

7161. Rethink Your TAS for the Long Term

3327. Where Are Your Clients Located?

7262. Having a Distributed Workforce

3428. Get More Clients

7363. Does Your TAS Have a Niche?

3529. How Do You Use Social Media?

7464. Dealing with Owner Life Cycle Changes

3630. How to Handle Pricing on Your Website

7565. What’s Your Exit Strategy?

3731. Should You List Major Accounts on Your Website?

76The Next Step

38Optimization

77About Peter Lyle DeHaan

3932. Look for Ways to Better Serve Your Clients

78Closing Credits

Series

Call Center Success SeriesBook 4

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