The Profitable Answering Service
65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the CompetitionBy Peter Lyle DeHaan
Length3h 50m
About this audiobook
For telephone answering services struggling with shrinking margins, high staff turnover, and fierce competition, The Profitable Answering Service is the definitive guide to not just surviving but thriving.
Call center veteran Peter Lyle DeHaan delivers 65 actionable strategies in this practical playbook to provide essential tools to transform your business from merely getting by to excelling.
Audiobook details
GenreBusiness and Economics
Length3 hrs 50 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateNov 20, 2025
LanguageEnglish
Table of contents
1Opening Credits
2The Venerable Telephone Answering Service Industry
31. A Century of Innovation
42. Celebrate the Telephone
53. Key Facts That Never Change
Show all chaptersShow less
6Management
74. Customer Communications 101
85. Technology Versus People
96. Common Mistakes When Running a Telephone Answering Service
107. Make Your Billing Strategy Work for You
118. Call Distribution Priority
129. Effective Leaders Seek Input from Employees
1310. Be Careful What You Measure
1411. How Well Do You Know Your Answering Service’s Clients?
15Staffing
1612. How Much Do You Pay Your Entry-Level Staff?
1713. How Often Do You Thank Your Answering Service Staff?
1814. Staffing Lessons from an Unlikely Source
1915. Rethinking Remote Agents
2016. Tips for Managing a Remote Workforce
2117. Scheduling Answering Service Staff
22Technical
2318. Dealing with Answering Service Technology
2419. The Allure of Hosted Systems
2520. Two Main Types of AI
2621. How Should You View Answering Service AI?
2722. Applying AI in Telephone Answering Services
2823. Match AI Technology to Answering Service Strategy
29Sales and Marketing
3024. Answering Service Marketing, Then and Now
3125. Two Ways to Grow Your TAS
3226. Consider Content Marketing
3327. Where Are Your Clients Located?
3428. Get More Clients
3529. How Do You Use Social Media?
3630. How to Handle Pricing on Your Website
3731. Should You List Major Accounts on Your Website?
38Optimization
3932. Look for Ways to Better Serve Your Clients
4033. Streamline Service Provision
4134. Streamline Agent Hiring
4235. Streamline Agent Training
4336. Streamline Client Onboarding
4437. Streamline Billing and Collections
4538. Streamlining Accounts Payable
4639. Streamline Administration
4740. Streamline Other TAS Processes
4841. Optimization Process
49Website
5042. Does Your Answering Service Have a Great Website?
Series
More from Peter Lyle DeHaan
Never Split the DifferenceChris Voss, Tahl Raz8h 7m4.4 (277.7K)$26 · $0.00
The Intelligent Investor Rev Ed.Benjamin Graham17h 48m4.3 (191.5K)$40 · $0.00
The Hard Thing About Hard ThingsBen Horowitz7h 57m4.2 (134.3K)$26 · $0.00
Boundaries for LeadersHenry Cloud7h 36m4.3 (3.6K)$26 · $0.00
Not Everything Counts but Everything Matters: The powerful and inspirational new book about leadership and achieving success from the visionary multi-premiership winning Panthers coachIvan Cleary6h 1m4.6 (680)$24 · $0.00
BuildTony Fadell11h 5m4.5 (14.3K)$8 · $0.00
The Joys Of CompoundingGautam Baid17h 34m4.5 (2.5K)$18 · $0.00
Basic EconomicsThomas Sowell18h 32m4.5 (29.3K)$28 · $0.00
Poor Charlie’s AlmanackGrover Gardener, Charles T. Munger13h 9m4.5 (24.7K)$18 · $0.00
The Ambuja StoryNarotam Sekhsaria13h 59m4.5 (830)$33 · $0.00
The Secret Door to SuccessFlorence Scovel Shinn2h 25m4.5 (2.1K)$1.20 · $0.00
This Is Going to HurtAdam Kay5h 47m4.4 (444.7K)$24 · $0.00
Big TrustShadé Zahrai, Fayçal Sekkouah8h 36m4.6 (406)$26 · $0.00
The Intelligent Investor Third EditionBenjamin Graham, Jason Zweig20h4.4 (156.6K)$46 · $0.00
Bottle of LiesKatherine Eban14h 25m4.4 (12K)$33 · $0.00
The Antiracist Business BookTrudi Lebrón6h 10m4.6 (275)$17 · $0.00
The FormulaJoshua Robinson, Jonathan Clegg10h 41m4.4 (6.9K)$29 · $0.00
Let Them LeadJohn U. Bacon7h 10m4.5 (1.4K)$24 · $0.00
Secrets of the Millionaire MindT. Harv Eker5h 11m4.4 (301.4K)$24 · $0.00
The Person You Mean to BeDolly Chugh9h 6m4.4 (7.2K)$29 · $0.00
You may also like
Successful Self-Publishing: How to Self-Publish and Market Your BookJoanna Penn3h 23m4.4 (2.9K) Only with Ultra
OutskillPartha Basu6h 10m3.9 (25)$24 · $0.00
From Model Building to MLOpsNadia Ferreiro13h 33m$65
Introduction manual to S&OPCristina Peña1h 34m4.4 (15)$23 · $0.00
Open to WorkRyan Roslansky, Aneesh Raman5h 56m$24 · $0.00
The Hidden Power of AI for Financial GrowthNora V. Halden3h 33m5.0 (1)$2.30 · $0.00
Work for YourselfHazel Morris2h 8m$9 · $0.00
The AI RevolutionTorsten J. Koerting3h 11m$5 · $0.00
How To Code For Quantum ComputersNivio Dos Santos2h 19m$46 · $0.00
The Definitive Guide To The World's Leading Artificial IntelligenceKael Novera6h 51m$8 · $0.00
How to Future-Proof Your Career for an AI-Driven WorldMax Paradox7h 22m$7.80 · $0.00
Deep Learning on the JVMSofia Halloran7h 31m$5 · $0.00
Claude Code for Modern DevelopersLeon Grant8h 21m$6.50 · $0.00
Ai cash machineJOHN J CARPENTER1h 49m$5.80 · $0.00
Fair GameRob Collie9h 39m3.9 (32)$20 · $0.00
Modern Data EngineeringOwen Fletcher7h 33m$6.50 · $0.00
Optical Transceivers and Photonic CircuitsAmara Okonkwo13h 9m$75
Journey into CryptocurrencyIsla L. Gallagher2h 55m$4.10 · $0.00
Embracing AI At WorkJasper Livingstone6h 37m$9
I'm Afraid AI Will Take My Job - How to Prepare for the Future Without Refreshing LinkedIn Every Seven MinutesMax Paradox7h 10m$7.80 · $0.00