1Introduction
9Chapter 8: Communication in Leadership
2Chapter 1: The Misunderstood Power of Communication
10Chapter 9: Communicating Vision and Direction
3Chapter 2: Clarity - Saying What You Actually Mean
11Chapter 10: Building Trust Through Communication
4Chapter 3: Understanding Before Being Understood
12Chapter 11: Communication in Relationships
5Chapter 4: Tone, Delivery, and Timing
13Chapter 12: Listening as a Skill