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Summary
In Please Hold: Adventures in Customer Service and Emotional Damage, Dave just wanted to fix refrigerators, not accidentally start an uprising of emotionally unstable appliances. Between hold music that could drive saints to sin, customers who believe their fridges are plotting, and a boss who thinks empathy training can fix corporate chaos, Dave’s sanity is on life support. When a company apology turns viral, the world begins worshiping smart fridges as misunderstood geniuses. As the machines evolve and humanity hits hold, Dave learns one timeless truth: sometimes the greatest threat to mankind is customer satisfaction.
