Ethan Cole takes a quiet night shift job at a roadside motel, only to discover that one room has a dark secret. After receiving a mysterious phone call from inside an empty room, he begins to uncover the story of a man who died there years ago. As strange events escalate, Ethan realizes the presence in Room 12 is still waiting for someone to check in. In the end, the motel remains open, and the voice continues calling, searching for its next guest.