1Introduction
10Chapter 9: The Unnecessary Escalation of Cases
2Chapter 1: Charting Your Path: Visualising Your Social Work Journey
11Chapter 10: The Role of AI in Social Work Practice
3Chapter 2: Burnout and Resilience
12Chapter 11: From Slavery to Social Work: Understanding Structural Racism in Practice
4Chapter 3: "Know Your Lane: What Social Workers Are (And Aren't)"
13Chapter 12: Comments from Families on my Social Media
5Chapter 4: The True Power and Necessity of Reflective Practice
14Chapter 13: Sneak Peek into my DM’s. The following poem and direct message were sent to me during a time when the comments section was particularly intense, and they left a lasting impression. One of the reasons I’ve chosen to engage with the public on social media is to create space for social work to be better understood—especially by parents and families. Of course, not everyone will be open to that. At times, the responses can be deeply critical, even abusive. Over time, I’ve developed a thicker skin to withstand the backlash, and while it’s helped build resilience, it’s certainly not the easiest or gentlest way to grow. It can feel like an emotional rollercoaster—navigating between harsh judgment and heartfelt connection. But every now and then, someone reaches out with words that cut through the noise and offer something grounding. This poem was one of those moments, a reminder of why I continue to show up. “I wanted to thank you for your TikTok on communication I watched today. I was in care for quite a few years as a child & up to 18, I'm now 50. It was not until my later years that, with research in to my past that I became aware that not a lot of communication was done within my family and with social services to the extent that I now have severe CPTSD, not just because of the system but the choices I made in and out of care. I do believe with more communication and work with helping families understand what is actually going on with meetings, visits etc., the whole process wouldn't have been so hostile, and although it was the right thing for me not to be at home, I feel there was no encouragement for reconciliation with family or friends. Growing up with a feeling of no foundation and a feeling of not being wanted or needed with the added factors of abuse in care made me strong but in a way of never putting myself first and although I swore there would never be a reason for social services to be involved in my life, and they never have, I always wondered how things would have been if more communication was done in my family with social services. Maybe nothing but the communication could have been passed to me from my family and I could of had a greater understanding of how and why things went so wrong. So yes in your video it is so important for the communication to parents of what's going on, process and meetings and a lot of talking it also affects the children in the long term. There used to be a sense of hate towards social services and still is from some because you are different and your videos have helped me understand some things from my past. I was vigilant when my kids were growing up about no sleepovers ect and my strict but fair attitude of parenting was my way and I have 3 grown fantastic caring people raised by myself. So anyway thank you for explaining why and how you work and communicate in your TikToks.” I want to share a poem with you now. The words themselves are not mine to change. What I have done is gently adjust the grammar and structure so it can be heard clearly and flow naturally when spoken aloud, while keeping every word exactly as it was written. “A Poem About Being a Social Worker They don't see the nights I lie awake, worrying about choices that I need to make. They don't hear the cries, those desperate pleas, the pain that lingers, the silent grief. They don't see the battles fought every day, to keep a child safe, to find a way to heal the wounds they cannot see, to break the chains of history. I walk into homes filled with despair, where love exists, but so does fear, where parents try, but life is cruel, with poverty and trauma set the rules. I am not the villain they make me out to be; I do not wield my power carelessly. I see the broken, I see the lost, I see the weight of every cost. And though the world may turn away, I'll keep fighting anyway. For every child who needs a voice, for every family who has no choice. So judge me if you think you must, but I will not betray this trust. I do this job because I care, because someone, somewhere, must be there.”
