1Title Page
9Chapter 7: Step 5: The Concrete Commitment
2Introduction: The High Cost of Harmony
10Chapter 8: Mediating Peer-to-Peer Disputes
3Chapter 1: Conflict is Not a Fight, It’s a Signal
11Chapter 9: The High-Impact Feedback Conversation
4Chapter 2: Your Oxygen Mask First
12Chapter 10: When the Conflict is with You
5Chapter 3: Step 1: Set the Stage, Frame the Purpose
13Chapter 11: From Firefighter to Fire Marshal
