1Chapter 1 What is communication?
487.4. Questions: References
21.1. Verbal
49Chapter 8 Employment communication
31.2. Non-verbal
508.1. Modes
41.3. Summary
518.1.1. Traditional methods
51.4. Questions: References
528.1.2.Email
6Chapter 2 Management
538.1.3. Cell phone and social media
72.1. Definitions
548.2. Importance
82.2. Levels
558.2.1. Employee engagement
92.3. Top management
568.2.2.Consistency
102.4. Middle management
578.2.3. Feedback
112.5. Line Management
588.2.4.Understanding of organizational role
122.6. Summary
598.3. Summary
132.7.Questions: References
608.4. Questions: References
14Chapter 3 Communication management
61Chapter 9 How to improve employee communication
153.1. Role of communication in management
629.1. Communicate with clarity
163.2. Importance of communication management
639.2. Set the tone
173.3. The communication process
649.3. Know your employees
183.4. Management in communication media system
659.4. Use multiple channels
193.5. Summary
669.5. Measure the effectiveness
203.6. Questions: References
679.6. Summary
21Chapter 4 What is managerial communications?
689.7. Questions: References
224.1. Ways
69Chapter 10 Change communications
234.2. Importance: 4.2.1. Why is managerial communication important at workplace
7010.1.Technological
244.3. Barriers of managerial communication at workplace
7110.2.Strategic
254.4. Summary
7210.3.Operational
264.5. Questions: References
7310.4.Objective
27Chapter 5 Professional management
7410.5.Summary
285.1. Features
7510.6. Questions: References
295.1.1.Appointment of an expert
76Chapter 11 Crisis communication
305.1.2. Prescribed management qualification
7711.1. Catogeries of crisis management
315.1.3. Decision making ability
7811.2. Crisis response strategy
325.1.4. Capacity to accept challenges
7911.3.Summary
335.1.5. Use of new techniques
8011.4. Questions: References
345.2. Summary
81Chapter 12 Communication Audits
355.3. Questions: References
8212.1.Procedure
36Chapter 6 Nature of professional management
8312.1.1.Know what you will audit
376.1. Enhancement of knowledge and skill
8412.1.2.Decide how you will audit
386.2. Merit as the basis of promotion
8512.1.3. Evaluate past communication methods
396.3. Faith on participative management
8612.2.Summary
406.4. Due to consideration to social responsibility
8712.3. Questions: References
416.5. Faith in assignment of authority
88Chapter 13 Overcoming employee resistance
426.6. Summary
8913.1. Positive communication
436.7. Questions: References
9013.2. Creating secure environment by managers
44Chapter 7 Managerial communications for professional management
9113.3.Summary
457.1. Effective presentation skills
9213.4. Questions
467.2. Impression management
93References: Glossary
477.3. Summary
94Index
