Audio only
Length1h 11m
About this audiobook
With a quality management system (QMS) based on ISO 9001 – the world's most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability.
ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.
Audiobook details
GenreTechnology, Business and Economics
Length1 hr 11 mins
Narrated byAndy Cresswell
FormatAudiobook
Publish dateOct 2, 2018
LanguageEnglish
Table of contents
1Opening Credits
2Introduction
3Chapter 1: What is a Quality Management System?
4Chapter 2: A Brief History of Quality Management and ISO 9001
5Chapter 3: Useful definitions
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6Chapter 5: Context of the organisation
7Chapter 5: Context of the organisation
8Chapter 6: Certification
9Further Reading
10Closing Credits
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