6• Exercise:
72Emotional and Spiritual Intelligence
7Mentoring
73• Extra reading recommended
8• Exercise:
74Learning and Counselling Therapies
9How does coaching and mentoring compare to therapy and counselling?
75AC 2.2 Legal Aspects of Coaching and Mentoring and Ethical Issues
10Organisational Context – Vision, Mission, Size and Structure and readiness for Coaching and Mentoring
76The role of supervision in coaching and mentoring
11Organisational Vision and Policy
77Concepts of Power and Authority
12Organisational Mission and Strategy
78Personal/Positional
13Organisational Size and Structure
79Zero Sum
14Organisational Culture including Management Style
80• Exercise:
15• Exercise:
81Cultural issues working within a diverse workforce
16Individual and Organisational Benefits of Coaching and Mentoring
82• Exercise:
17• Exercise
83Personal beliefs and values, their source and effect on attitudes and behaviours
18• Read online/take notes, or download: The Costs and Benefits of Coaching and Mentoring
84• Extra reading recommended
19AC 1.3 Alternative Strategies for Developing and Supporting Employees, Including Different Training Strategies
85Behavioural traits, their drivers and effect on others
20• Checklist
86• Extra reading recommended – to improve cognitive understanding of sex, gender, sexuality and influence of nurture in multiple areas see:
21Exercise: Cost and benefits and utility in developing particular knowledge and skills.
87Communications theories
22Informal Learning Opportunities: Coaching and Mentoring in the “Corridor”
88Exercise:
23Exercise:
89Modernism, Structuralism, Post Modernism and Feminisim
24Corporate Objectives and the Contribution of Coaching and Mentoring to their achievement
90Extra Reading Recommended:
25The Wake Up Call
91AC 2.3 Relationship characteristics and contrasts between coaching and mentoring
26AC 1.2 Organisational, Operational and Individual Barriers to forming a Coaching and Mentoring Culture – and what to do about them.
92Transactional Analysis
27• Exercise:
93Extra Reading Recommended - Video
28• Extra reading recommended
94Distinguishing the appropriate physical environment for mentoring and coaching, especially the need for confidentiality
29Organisational Barriers and Strategies to Overcome Them.
95Exercise:
30• Summary Box: Organisational Barriers and Strategies to Fix These
96Managing Confidentiality – recommendations from the Institute of Coaching – where a group has agreed to form a ‘coaching partnership’.
31Operational Barriers and Strategies to Overcome them.
97AC 3.1 Processes and Models for Effectively Coaching
32• Exercise:
98Processes and Models for Individual and Team Coaching and Mentoring Sessions
33Individual Barriers and Strategies to Overcome them.
99• AC 3.1 Explaining the purpose, principles, ethics and practice of coaching and mentoring to gain stakeholder understanding.
34Techniques for Programme Monitoring, Review and Evaluation.
100• AC 3.1 Questioning processes and techniques
35AC 2.1 Different Perspectives on Mentoring and Coaching
101• AC 3.2 Contracting arrangements – who is involved: individuals, teams, stakeholders
36Contracting and Agreeing the Coaching Process and Framework
102• AC 3.3 Goal setting when contracting.
37• Exercise:
103• AC 3.3 Contracting timescales and scheduling coaching or mentoring activites.
38Organisational Context of Coaching
104Explaining the different contracts for coaching and mentoring, and different focus of relationship explored at contracting stages.
39Senior Manager Buy-In
105GROW
40Other Related Policies and Procedures
106ARROW
41Different Models of Learning Style and Preference
107Extra Reading Recommended – Free E-book
42• Extra reading recommended
108Case Studies – the coaching path
43The Knowledge, Skills and Behaviours of an Effective Coach and Mentor.
109Exercise
44Build rapport or relationship
110OSKAR/OSCAR
45Focused listening
111SKILLED HELPER – Egan’s Skilled Helper Model - Mentoring
46Effective questioning
112STAGE 1 – Current Scenario
47• Exercise:
113Stage 2 – Preferred Scenario
48Constructive feedback
114Stage 3 – Action Strategies
49• Exercise:
115Exercise
50Models of Coaching and Mentoring able to Contribute to Performance Improvement.
116Extra reading recommended:
51Performance Coaching
117AC 3.4 Supervision – principles and practice
52Exercise:
118Links to contracting
53• Exercise - Performance Coaches – Ideal Traits
119Codes of practice (used when contracting to support)
54Life Coaches
120Values, ethics and principles underpinning coaching and mentoring
55GROW model – Goals, Reality, Options and Will
121Exercise:
56Training Models that enhance Coaching and Mentoring
122Exercise:
57Argyris’s Double Loop Learning
123Support for coaching and mentoring internally (policies, procedures, strategies and senior level support)
58• Extra reading recommended
124Barriers to coaching and mentoring within organizations (individual, team, operational, organisational)
59Kolb’s Learning Cycle
125Extra reading recommended
60• Extra reading recommended
126Determining and agreeing strategic objectives relating to coaching and mentoring
61Gardner’s Multiple Intelligences
127AC 4.2 Measuring the Success of a Coaching and Mentoring Programme.
62• Extra reading recommended
128Exercise
63Myers Briggs
129Standards, indicators and success measures (return on investment and evaluation techniques) to monitor and evaluate the impact of coaching and mentoring in an organisation.
64• Extra reading recommended
130Return on Investment calculations – team and organisation in stages:
65Hemspherical Dominance
131Learning Logs
66Transformational Learning
