The AI Advantage for Customer Service
A Practical Guide to Using AI for Customer ServiceBy Miles Draper
Length4h 29m
About this audiobook
Your support queue never stops, your best agents are burning out, and the AI tools you've looked at seem built for companies with data science teams you don't have. The AI Advantage for Customer Service is written for managers and team leads who need working solutions, not theory. Miles Draper walks you through mapping your existing workflow, choosing tools that fit your budget, and building your first chatbot step by step. You'll get a prompt cheat sheet your agents can use on day one, a method for automating routine inquiries that typically make up most of your ticket volume, and practical guidance on using AI as a co-pilot for real-time agent support. There's also a full chapter on handling angry customers and edge cases without losing the human touch, plus a playbook of templates and checklists you can put to work immediately. By the last page, you'll know how to design and run AI-powered support that cuts response times, lifts satisfaction, and keeps your best people. Start with chapter two this week.
Audiobook details
GenreTechnology
Length4 hrs 29 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateOct 13, 2026
LanguageEnglish
Table of contents
1Introduction
2The AI Advantage Mindset: Why Speed and Empathy Can Coexist
3Mapping Your Customer Service Workflow for AI
4Choosing the Right AI Tools Without the Hype
5Building Your First AI Chatbot: A Step-by-Step Walkthrough
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6Crafting Prompts That Get Results: The Agent's Cheat Sheet
7Personalizing Interactions at Scale with AI
8Automating Routine Inquiries: The 80/20 of Support Tickets
9AI as Your Agent's Co-Pilot: Real-Time Assistance
10Measuring What Matters: Metrics for AI-Powered Support
11Training Your Team to Work with AI, Not Against It
12Handling Edge Cases and Angry Customers with AI
13Scaling Your AI Support System: From Pilot to Production
14Future-Proofing: Keeping Your AI Advantage Sharp
15The Six-Week Build: One Company's Full AI Rollout
16When AI Gets It Wrong: Diagnosing and Fixing Failures
17Connecting AI to the Tools You Already Use
18The AI Advantage Playbook: Templates, Prompts, and Checklists
19About the Author
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