Audio only
Customer Service Skills
Word-for-word scripts to handle difficult customers, turn complaints into loyalty, answer bad reviews, and train a team that delivers in retail, restaurants, medical offices and tradesBy Imad Muratspahic
Length3h 34m
About this audiobook
A customer walks in, or calls, or leaves a review, and in a few seconds forms an opinion about your whole business. Most of that opinion comes from small moments: how they were greeted, whether they felt heard, what you said when something went wrong. Customer Service Skills is a warm, practical handbook for small business owners, managers and front-line staff in retail, restaurants, medical offices, trades and other service businesses. It gives you the exact words, not just the advice. Unlike general people-skills books, management guides or call-center manuals, it stays on the counter, the doorstep, the phone and the inbox, with real situations and word-for-word scripts for the moments that make your stomach drop. Inside, you'll learn: Every chapter has checklists and ends with a short team exercise you can run at your next huddle. No hype and no promises about ratings or sales, just clear words and steady habits for people who serve customers every day.
Audiobook details
GenreBusiness and Economics
Length3 hrs 34 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateOct 11, 2026
LanguageEnglish
Table of contents
1Important Notice
2Introduction: The Place You Quietly Stopped Going
3Chapter 1: Why Small Moments Build Loyal Customers
4Chapter 2: Greetings and First Impressions
5Chapter 3: Listening and Empathy Without Giving In
Mostrar todos os capítulosVer menos
6Chapter 4: Explaining Clearly and Managing Expectations
7Chapter 5: Following Up and Closing the Loop
8Chapter 6: Calming an Angry Customer
9Chapter 7: Complaints, Mistakes and Making It Right
10Chapter 8: Refunds, Exceptions and Saying No
11Chapter 9: When a Customer Crosses the Line
12Chapter 10: Online Reviews and Social Media
13Chapter 11: Phone, Email and Chat
14Chapter 12: Setting Standards and Hiring for Attitude
15Chapter 13: Short Training Sessions and Authority to Fix Problems
16Chapter 14: Measuring Satisfaction and Keeping It Going
17Conclusion: Your First Thirty Days
18Quick Reference: Scripts, Checklists and Glossary
Prayers for Military FamiliesImad Muratspahic1h 56m$11 · $0.00
Trading Risk Management and Position SizingImad Muratspahic2h 42m$9 · $0.00
Sanidad Interior Paso a PasoImad Muratspahic2h 51m$7.90 · $0.00
Book of Jonah Bible StudyImad Muratspahic1h 55m$6.20 · $0.00
Dependencia EmocionalImad Muratspahic3h 24m$7.30 · $0.00
Poems for GriefImad Muratspahic1h 31m$5.10 · $0.00
Book of Ruth Bible StudyImad Muratspahic2h 10m$6.20 · $0.00
65th Birthday GiftImad Muratspahic1h 11m$11 · $0.00
LLC for BeginnersImad Muratspahic4h 5m$7.90 · $0.00
Devocional para Mujeres CristianasImad Muratspahic2h 40m$12 · $0.00
Daily Devotional for Men 2027Imad Muratspahic6h 28m$13 · $0.00
80th Birthday Gift for WomenImad Muratspahic1h 1m$11 · $0.00
Ephesians Bible StudyImad Muratspahic2h 55m$6.20 · $0.00
Complex PTSD, ADHD and AutismImad Muratspahic3h 46m$6.20 · $0.00
Hospice Care at HomeImad Muratspahic3h 37m$7.90 · $0.00
52 Zen Stories to Calm Your MindImad Muratspahic2h 46m4.8 (11)$3.40 · $0.00
Palabras que Sanan el CorazónImad Muratspahic2h 3m$9 · $0.00
Bookkeeping for BeginnersImad Muratspahic4h 36m$7.90 · $0.00
Rabietas y Berrinches InfantilesImad Muratspahic3h 1m$9 · $0.00
Never Split the DifferenceChris Voss, Tahl Raz8h 7m4.4 (277.7K)$26 · $0.00
The Intelligent Investor Rev Ed.Benjamin Graham17h 48m4.3 (191.5K)$40 · $0.00
The Hard Thing About Hard ThingsBen Horowitz7h 57m4.2 (134.3K)$26 · $0.00
Boundaries for LeadersHenry Cloud7h 36m4.3 (3.6K)$26 · $0.00
Not Everything Counts but Everything Matters: The powerful and inspirational new book about leadership and achieving success from the visionary multi-premiership winning Panthers coachIvan Cleary6h 1m4.6 (680)$24 · $0.00
BuildTony Fadell11h 5m4.5 (14.3K)$8 · $0.00
The Joys Of CompoundingGautam Baid17h 34m4.5 (2.5K)$18 · $0.00
Basic EconomicsThomas Sowell18h 32m4.5 (29.3K)$28 · $0.00
Poor Charlie’s AlmanackGrover Gardener, Charles T. Munger13h 9m4.5 (24.7K)$18 · $0.00
The Ambuja StoryNarotam Sekhsaria13h 59m4.5 (830)$33 · $0.00
The Secret Door to SuccessFlorence Scovel Shinn2h 25m4.5 (2.1K)$1.20 · $0.00
This Is Going to HurtAdam Kay5h 47m4.4 (444.7K)$24 · $0.00
Big TrustShadé Zahrai, Fayçal Sekkouah8h 36m4.6 (406)$26 · $0.00
The Intelligent Investor Third EditionBenjamin Graham, Jason Zweig20h4.4 (156.6K)$46 · $0.00
Bottle of LiesKatherine Eban14h 25m4.4 (12K)$33 · $0.00
The Antiracist Business BookTrudi Lebrón6h 10m4.6 (275)$17 · $0.00
The FormulaJoshua Robinson, Jonathan Clegg10h 41m4.4 (6.9K)$29 · $0.00
Let Them LeadJohn U. Bacon7h 10m4.5 (1.4K)$24 · $0.00
Secrets of the Millionaire MindT. Harv Eker5h 11m4.4 (301.4K)$24 · $0.00
The Person You Mean to BeDolly Chugh9h 6m4.4 (7.2K)$29 · $0.00
You may also like
Ten Stupid Things Couples Do To Mess Up Their RelationshipsDr. Laura Schlessinger2h 37m3.8 (1.6K)$18 · $0.00
How To Win Friends And Influence People (Unabridged) (Annotated)Dale Carnegie11h 33m4.4 (3.2K)$1.99 · $0.00
KAMA SUTRA (Annotated)Richard Francis Burton7h 57m3.7 (26.7K)$2 · $0.00
Acres of DiamondsRussell H. Conwell1h 26m4.2 (12.9K)$13
The Kama Sutra of VatsyayanaVatsyayana8h 3m3.7 (33.3K)$1 · $0.00
Wear and Tear; Or, Hints for the OverworkedS. Weir Mitchell1h 26m2.7 (15)$2 · $0.00
Puppy Potty TrainingCalla S. Quinn4h 14m$6.40 · $0.00
What Is Leadership?Made for Success7h 16m3.9 (104)$20
Secrets to Dog TrainingSamantha D. Thompson8h 43m3.9 (30)$6.40 · $0.00
The Top Nursery Colors for a Calm and Serene SpaceAurora Brooks1h 24m$3.50 · $0.00
Every Outing with a Child Requires NATO-Level Logistics - How to Prepare for Going Out, Remember What You Actually Need, and Leave the House Without Packing Half the Apartment and Having Three ArgumentsMax Paradox4h 39m$7.80 · $0.00
Leading the PackMade for Success3h 9m4.3 (173)$12
The Surprising Benefits of a Good Night's Sleep for BabiesAurora Brooks51m$3.50 · $0.00
Tell Your Dog You’re PregnantDr. Lewis Kirkham2h 34m3.6 (275)$35
The Pet Show, Vol. 4Warren Eckstein9h 54m$20
25 Fundamental Strategies in Persuasion and Influence in 7 Minutes EachNietsnie Trebla3h 32m5.0 (2) Only with Ultra
How to Encourage Healthy Eating Habits in Your BabyAurora Brooks59m$3.50 · $0.00
Business-Englisch lernen Audio - Effektives Arbeiten im TeamSpotlight Verlag1h 14m$20
Home HarmonyBruce W. Allen7h$4.10 · $0.00
Effective Communication Skills: The Absolute Guide to Couple Communication Skills (A Quick Technique to Strengthen Interpersional Relationships at Work and in Your Personal Life)Floyd Sandoval7h 31m$3.50 · $0.00