Automating Financial Services Sales and Support Across Borders with Human-Like AI Voices

GAIL is bringing generative AI to some of the world’s oldest industries - Insurance & Banking. In partnership with ElevenLabs, they launched GAIL, an Insurance AI trained to understand the rules, laws, and regulations of the Insurance industry. GAIL is capable of having human-like conversations, in multiple languages, to take some of the load from customer service and sales teams.

Getting started

As the team set out to create GAIL, they ran an internal survey of the available AI Audio solutions. They chose ElevenLabs for our:

1. Unparalleled Voice Library: "Best realistic voice library, no one has the same depth."
2. Multilingual Excellence: ElevenLabs' models outperformed competitors, crucial for GAIL's multi-country operations.
3. Low, Reliable Latency: Essential for GAIL's real-time communication capabilities.

Best of all, integration was painless. Their head of engineering said “It was very easy. Their SDK is very straightforward and made it easy to drop right into our app.”

Today, GAIL can fully automate inbound call handling, conduct outbound support campaigns, pre-qualify leads with AI-driven conversations, implement multi-channel outreach strategies, and even provide an AI coach for employee support. GAIL agents are multilingual, and can seamlessly change languages during a call depending on who they are talking to. 

Global Reach, Local Touch

ElevenLabs' multilingual capabilities have been crucial in GAIL's international expansion. "In partnership with them, we have been able to expand our AI solution to multiple countries and regionalize the product". GAIL now operates successfully in multiple countries using Spanish, English, and even Japanese voices.

In Latin America, GAIL has expanded into financial services, automating debt collection processes with impressive results:

• 60% more efficient than human agents
• 30% more accurate data collection

Looking to the Future

We’re thrilled to partner with GAIL as they bring AI innovation to Insurance. "I love how easy it is to use ElevenLabs. In partnership with them we have been able to expand our AI solution to multiple countries and regionalize the product. Their voice library and the ability to create our own voices is fantastic, it truly allows for having strong differentiation and building a fantastic customer experience."

With ElevenLabs' technology, GAIL is not just automating insurance processes – they're creating more engaging, efficient, and personalized experiences for insurance customers around the globe.