Nick Glimsdahl helps customer service leaders make smarter decisions about cloud contact centers, AI, and digital transformation. At VDS, he focuses on improving CX, supporting agents, and driving business results. He also hosts the Press 1 For Nick podcast, interviewing executives, authors, and tech leaders on what’s next in service. Known for making complex topics clear, Nick and his team guide companies through platform selection, AI rollout, and long-term support that keeps people first.
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