The Heart of Service
A Blueprint for Human-Centric AI in Customer ServiceBy Nick Glimsdahl
Length3h 20m
About this audiobook
The Heart of Service: A Blueprint for Human-Centric AI in Customer Service is both a story and a playbook. It follows Chloe Chen, a contact center leader facing high volumes, low morale, and AI pressure without a plan. Instead of chasing trends, she builds a people-first movement—listening to agents, questioning vendor promises, and using AI to strengthen, not replace, human connection.
Each chapter blends story and tools like the AI Readiness Assessment, ROI Calculator, and Transformation Checklist. You’ll learn how to blend automation with empathy, avoid common AI traps, and lead lasting change that rebuilds trust.
Written by Nick Glimsdahl, host of Press 1 For Nick, this book offers something rare: a clear, honest, people-first path to making AI work.
Audiobook details
Rating★★★★★ 5.0 (1)
GenreTechnology
Length3 hrs 20 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateAug 4, 2025
LanguageEnglish
ApolloCharles Murray, Catherine Bly Cox18h 15m$30
Improvised Weapons and Munitions - The Official U.S. Army ManualU.S. Department of the Army4h 38m$2 · $0.00
Frosty: The incredible true story of the boy from Doonside who became a Bathurst kingMark Winterbottom8h 9m$26 · $0.00
Cadillac Desert, Revised and Updated EditionMarc Reisner27h 56m$30
The Honey BusMeredith May9h 31m$25 · $0.00
Operation PedestalMax Hastings12h 29m$29 · $0.00
When the Heavens Went on SaleAshlee Vance18h 20m$40 · $0.00
Hands of TimeRebecca Struthers8h 8m5.0 (1)$26 · $0.00
Everybody Has a Podcast (Except You)Justin McElroy, Travis McElroy, Griffin McElroy5h 9m$24 · $0.00
The Collected WorksNikola Tesla50h 9m$1 · $0.00
Never Lost AgainBill Kilday10h 1m$29 · $0.00
How the Internet HappenedBrian McCullough13h 28m$23 · $0.00
Collected Writings of Nikola TeslaNikola Tesla, Thomas Commerford Martin21h 50m$1 · $0.00
Just AspireAjai Chowdhry9h 13m$29 · $0.00
The Little Book of AliensAdam Frank8h 20m$26 · $0.00
The inventions, researches and writings of Nikola Tesla (Annotated)Thomas Commerford Martin16h 59m$2 · $0.00
KargilV.P. Malik15h 18m$24 · $0.00
Fire on the HorizonTom Shroder, John Konrad8h 23m$26 · $0.00
The Smell of Kerosene (Annotated)National Aeronautics and Space Administration, Donald L. Mallick, Peter W. Merlin11h 32m$2 · $0.00
The Boy Who Harnessed the WindWilliam Kamkwamba, Bryan Mealer10h 5m$29 · $0.00
You may also like
Happy BusinessOla Ahlvarsson4h 37m$8 · $0.00
The 10-Hour Work MonthLaura Anderson6h 23m$23
Ragged Dick, Or, Street Life in New York with the Boot-BlacksHoratio Jr. Alger6h 58m$2 · $0.00
The Story of My Life (Annotated)Helen Keller15h 33m$2 · $0.00
Cutting the CordMartin Cooper8h 48m$20 · $0.00
On This GroundAnthony DePalma9h 12m$29 · $0.00
How Work WorksMichelle P. King7h 9m$24 · $0.00
Advantage India : From Challenge to OppourtunityA.P.J Abdul Kalam, Srijan Pal Singh6h 9m$8
Up from Slavery: The Incredible Life Story of Booker T. Washington (Summarized Edition)Booker T. Washington3h 36m$2
AfterShock to 2030Caroline Stokes10h 14m$22 · $0.00
Open to WorkRyan Roslansky, Aneesh Raman5h 56m$24 · $0.00
AutobiographyNikola Tesla4h 11m$2 · $0.00
Man's Redemption of Man: A Lay SermonWilliam Osler1h 46m$1 · $0.00
Change by Design, Revised and UpdatedTim Brown7h 37m$26 · $0.00
GIMPMark Zupan4h 35m$20 · $0.00
Hit RefreshSatya Nadella, Greg Shaw7h 25m$24 · $0.00
The Path Of PeaceSocial1h 46m$9 · $0.00
Principles And Advice For Managers And EntrepreneursGiancarlo Hernández Vela3h 18m$6 · $0.00
When the Game Stands Tall Movie DevotionalBroadStreet Publishing Group LLC3h 6m$8 · $0.00
The Nightlight with Melvin VallomparambilChristopher Glyn36m$4 · $0.00