Dr. Claude B. Kershner IV is a full-time Professor of Leadership and Management Innovation at Miami Dade College and founder of A.R.C.H. Consulting, advising owners and leaders of service businesses on growth, culture, and succession. He spent two decades in trade services, including a decade as President of Reef Tropical (now part of Pool Centurion). His research appears in Engaged Management ReView, and he hosts The Dr. Claude Kershner Show. He holds a DBA (FIU), an MBA (Oklahoma State), and a BS (Lehigh), and lives in South Florida with his wife and children.
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