Audio only
Ultimate Customer Service
Customer Service Essentials for Loyal CustomersBy Made for SuccessRecorded TrackLength8h 8m
About this audiobook
Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long-term loyalty with your customers.
Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.
You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the top thought leaders and practitioners to train your team for the same price as a business lunch.
Audiobook details
GenreBusiness and Economics
Length8 hrs 8 mins
Narrated byRecorded Track
FormatAudiobook
Publish dateMar 24, 2011
LanguageEnglish
Series
Motivation to Succeed!Made for Success11h 32m$20
Super MemoryMade for Success12h 13m$20
CEO Secrets to Team BuildingMade for Success9h 2m$20
Management 101Made for Success8h 4m$20
Rising to the TopMade for Success9h 36m$20
The Power of WinningMade for Success9h 45m$20
Get Your Dream Job!Made for Success7h 56m$20
Negotiation Skills for SalespeopleMade for Success9h 49m$65
Personality ChallengesMade for Success1h 35m$14
A New Year and a New You!Made for Success44m$10
Financially SpeakingMade for Success3h 31m$14
The Art of StorytellingMade for Success6h 33m$25
CEO Communication SkillsMade for Success8h 59m$20
Public Speaking SuperstarMade for Success7h 25m$30
The Graduate’s JourneyMade for Success1h 46m$13
Rip-Roaring WealthMade for Success4h 42m$20
The Nonverbal CommunicatorMade for Success6h 27m$20
The Power of ProspectingMade for Success, Tom Hopkins9h 17m$20
The Extraordinary DadMade for Success2h 18m$20
Sales Success for the RookieSteve Lentini3h 49m$15
The Business of StoriesSusan Payton3h 58m$20 · $0.00
A Bridge Not Too FarDeepak Ohri4h 55m$15
AretéBrian Johnson19h 57m$35
Level UpRob Dial7h 42m$26 · $0.00
Hal Moore on LeadershipHarold G. Moore, Mike Guardia5h 6m$17
Basic Economics, Fifth EditionThomas Sowell28h 6m$40
The Goals ProgramZig Ziglar4h 34m$20
The Stocks & ETF Compass: A Guide to Wealth, High Standard of Living, and Secure Retirement through Intelligent Investment in the Stock Market and Passive Income – Including Starter GuideJens Hattermann4h 9m$20 · $0.00
Eat It!Jordan Syatt, Michael Vacanti4h 40m$20 · $0.00
Progress and Poverty, Volumes I and II (Annotated)Henry George20h 24m$2 · $0.00
Not Everything Counts but Everything Matters: The powerful and inspirational new book about leadership and achieving success from the visionary multi-premiership winning Panthers coachIvan Cleary6h 1m$24 · $0.00
Leads MachineFrancis Rodino6h 30m$27 · $0.00
CAPITAL (Complete 3 Volume Edition)Karl Marx111h 13m$2 · $0.00
BuildTony Fadell11h 5m$8 · $0.00
The Joys Of CompoundingGautam Baid17h 34m$18 · $0.00
The Entrepreneur Roller CoasterDarren Hardy7h 8m$17
The Law of Success in Sixteen LessonsNapoleon Hill1h 31m$2 · $0.00
Poor Charlie’s AlmanackGrover Gardener, Charles T. Munger13h 9m$18 · $0.00
The Ambuja StoryNarotam Sekhsaria13h 59m$33 · $0.00
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