Audio only
Ultimate Customer Service
Customer Service Essentials for Loyal CustomersBy Made for SuccessRecorded TrackLength8h 8m
About this audiobook
Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long-term loyalty with your customers.
Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.
You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the top thought leaders and practitioners to train your team for the same price as a business lunch.
Audiobook details
Rating★★★★ 4.2 (46)
Includes Amazon, Goodreads
GenreBusiness and Economics
Length8 hrs 8 mins
Narrated byRecorded Track
FormatAudiobook
Publish dateMar 24, 2011
LanguageEnglish
Series
Motivation to Succeed!Made for Success11h 32m3.6 (52)$20
Super MemoryMade for Success12h 13m3.6 (25)$20
CEO Secrets to Team BuildingMade for Success9h 2m4.0 (20)$20
Management 101Made for Success8h 4m4.3 (11)$20
Rising to the TopMade for Success9h 36m3.4 (16)$20
The Power of WinningMade for Success9h 45m$20
Get Your Dream Job!Made for Success7h 56m$20
Negotiation Skills for SalespeopleMade for Success9h 49m4.1 (10)$65
Personality ChallengesMade for Success1h 35m2.8 (18)$14
A New Year and a New You!Made for Success44m4.3 (10)$10
Financially SpeakingMade for Success3h 31m4.4 (23)$14
The Art of StorytellingMade for Success6h 33m2.8 (46)$25
CEO Communication SkillsMade for Success8h 59m3.8 (28)$20
Public Speaking SuperstarMade for Success7h 25m3.6 (72)$30
The Graduate’s JourneyMade for Success1h 46m$13
Rip-Roaring WealthMade for Success4h 42m$20
The Nonverbal CommunicatorMade for Success6h 27m$20
The Power of ProspectingMade for Success, Tom Hopkins9h 17m4.1 (89)$20
The Extraordinary DadMade for Success2h 18m4.4 (16)$20
Never Split the DifferenceChris Voss, Tahl Raz8h 7m4.4 (277.7K)$26 · $0.00
The Intelligent Investor Rev Ed.Benjamin Graham17h 48m4.3 (191.5K)$40 · $0.00
The Hard Thing About Hard ThingsBen Horowitz7h 57m4.2 (134.3K)$26 · $0.00
Boundaries for LeadersHenry Cloud7h 36m4.3 (3.6K)$26 · $0.00
This Is Going to HurtAdam Kay5h 47m4.4 (444.7K)$24 · $0.00
Big TrustShadé Zahrai, Fayçal Sekkouah8h 36m4.6 (406)$26 · $0.00
The Intelligent Investor Third EditionBenjamin Graham, Jason Zweig20h4.4 (156.6K)$46 · $0.00
Bottle of LiesKatherine Eban14h 25m4.4 (12K)$33 · $0.00
The Antiracist Business BookTrudi Lebrón6h 10m4.6 (275)$17 · $0.00
The FormulaJoshua Robinson, Jonathan Clegg10h 41m4.4 (6.9K)$29 · $0.00
Let Them LeadJohn U. Bacon7h 10m4.5 (1.4K)$24 · $0.00
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The Person You Mean to BeDolly Chugh9h 6m4.4 (7.2K)$29 · $0.00
BoundlessNick Kostov, Sean McLain9h 17m4.5 (1.1K)$29 · $0.00
Everyday DharmaSuneel Gupta5h 2m4.5 (761)$20 · $0.00
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The Law of SuccessNapoleon Hill24h 4m4.4 (18.2K)$10 · $0.00
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