6CHAPTER 1: The Invisible Architecture
49CHAPTER 7: HUMILITY
7Why Ping-Pong Tables Don’t Fix Broken Beams
50The Flex
8Decorating vs. Architecture
51Humility is the flexibility of your organization.
9The Field Guide: How to See the Invisible
52The Failure: The Arrogance Ceiling
10The Green Flags and Red Flags
53The Success: The Pizza Turnaround
11The Cost of Decorating
54The Bias Trap: The Expert Blind Spot
12The Next Step
55How to Install Humility
13CHAPTER 2: The Vital Signs
56The Flex Check
14Stop Doing Autopsies on Your Culture
57CHAPTER 8: EMPATHY
15The Architect’s Audit
58The Universal Design
16The 7 Questions
59Empathy is the Universal Design of your organization.
17How to Read the X-Rays
60The Failure: The Mercenary Culture
18From Diagnosis to Surgery
61The Success: The Good Jobs Strategy
19CHAPTER 3: TRUST
62The Bias Trap: The Average Fallacy
20The Foundation of Speed
63How to Install Empathy
21The Failure: The High Cost of Fear
64The Universal Design Check
22The Success: The Economics of Autonomy
65Conclusion of Part II
23The Bias Trap: I Trust People Like Me
66CHAPTER 9: The Architect’s Job Description
24How to Install Trust
67Whose Job Is This, Anyway?
25The Foundation Check
68The Core Competencies
26CHAPTER 4: EGO
69The Three Delivery Models
27The Weight Limit
70The Architect’s Mandate
28The Failure: The Emperor Complex
71CHAPTER 10: Hiring for Culture Add
29The Success: The Learn-It-All
72Why Fit is the Enemy of Growth
30The Bias Trap: The HiPPO Effect
73The Culture Add Mindset
31How to Install Ego Maturity
74The Architect’s Interview Guide
32The Ego Check
75The Bias Trap: The Airport Test
33CHAPTER 5: EMOTIONAL INTELLIGENCE
76The Hiring Scorecard
34The Thermostat
77CHAPTER 11: The Maintenance Schedule
35Emotional Intelligence (EQ) is the HVAC of your organization.
78Fighting Entropy
36The Failure: The Tone-Deaf Engine
79The Daily Rhythm: Micro-Behaviors
37The Success: The Compassionate Severance
80The Weekly Rhythm: The Alignment
38The Bias Trap: Professionalism
81The Quarterly Rhythm: The Inspection
39How to Install EQ
82The Annual Rhythm: Re-Onboarding
40The Thermostat Check
83The Bias Trap: The Happy Hour Fallacy
41CHAPTER 6: VISION
84The 100-Year Building
42The Blueprint
85CONCLUSION
43Vision is the Blueprint.
86[BACK COVER COPY]: HEADLINE: STOP DECORATING. START BUILDING.
