1Chapter 1: The Basics of Business Communication
7Chapter 7: Negotiation and Persuasion Skills
2Chapter 2: Mastering Business Vocabulary
8Chapter 8: Networking and Building Relationships
3Chapter 3: Professional Telephone Skills
9Chapter 9: Dealing with Problems and Complaints
4Chapter 4: Email and Written Communication
10Chapter 10: Cross-Cultural Business Communication
5Chapter 5: Meetings Made Easy
11Chapter 11: Everyday Practice: Role-Plays and Exercises
6Chapter 6: Giving Presentations with Confidence
