63. The Impact of Workplace Violence on Workers
5448. Fighting the Fire
74. Assault/Abuse Directed Towards Care-Giver
5549. Case Study:
85. Definitions of Violent & Aggressive Behavior
5650. Section Four Summary:
96. Signs of Disturbed Behavour
57Section Five:
107. Section One Summary
5851. Critical Incidents
11Section Two:
5952. Stress Survival Suggestions
128. Risk Assessment for Violence
6053. Self-Care Post Trauma
139. History of Violence
6154. Advice to Mates & Friends
1410. Diagnosis: Cognitive Impairment
6255. Post-Traumatic Stress Disorder
1511. Criteria: Alcohol & Drug Abuse and Withdrawal
6356. Section Five Summary:
1612. Criteria: Medications (Prescription & Over-the-Counter)
64Section Six:
1713. Criteria: Personality Traits
6557. Horizontal Violence
1814. Criteria: Environment/Milieu of Treatment
6658. Example of a Workplace Conduct Agreement
1915. Criteria: Sensitivity to Disruptive Events
6759. Seven Guidelines for Handling Conflicts Constructively
2016. Criteria: Staffing/Staff Attitude
6860. Section Six Review
2117. Triggers for Aggression:
69Section Seven:
2218. Violence in the Workplace Self-Assessment
7061. Bullying in the Workplace
2319. Communication with a Disturbed Individual
7162. How to Spot a Bullying Employer
2420. Section Two Summary:
7263. People Who Are Bullied Find That They Are:
25Section Three:
7364. As an Individual, What Can I Do About It?
2621. What is a Crisis?
7465. Legal Action
2722. Indicators That Can Characterize A Crisis-Prone Person
7566. Personal Experience With a Serial Bully
2823. Events That Can Precipitate a Crisis
7667. Case Study: Calley’s Story
2924. Specific Staff Attitudes or Approaches to be Used in the Four Levels of a Crisis
7768. Section Seven Summary:
3025. Level Two -- Hostility (more advanced)
78Section Eight:
3126. Intervention Process
7969. Preventing Violence - Increase Individual Awareness
3227. Guidelines for Dealing with Verbal Aggression
8070. Effective Personal Attitudes in Preventing Disturbed Behavior
3328. Stop Strategy
8171. Preventing Disturbed Behavior
3429. Acting Out Physically
8272. Prevention and Management of Aggression
3530. Types of Assault
8373. Actions to Take With Specific Client Groups:
3631. The Effects of Helper Body Language in Resolving a Crisis
8474. Risk Assessment
3732. Physical Interventions/Self-Defense Techniques
8575. Section Eight Summary:
3833. Personal Space
86Section Nine:
3934. Tension Reduction Stage (Recovery)
8776. Communication Skills
4035. Recognizing a Person in Crisis
8877. Pitfalls in Communication:
4136. Common Signs & Symptoms of Psychological Reactions to Crisis
8978. Personal Qualities/Attitudes/Approaches
4237. Problem Solving Method to Deal with Crisis Situations
9079. Section Nine Summary:
4338. Use a Team Intervention
91Section Ten:
4439. Legal Aspects and Documentation
9280. Conclusion
4540. Incident Review & Post Event Debriefing
93About the Author
4641. Information That Should be Given to the Police
94Also By Rae A. Stonehouse
4742. Stressors Specific to Working Shift Work
95Copyright
4843. Fight or Flight? That is the Question!