1Prologue
1211. Chapter 11: Values - What Makes People Tick
21. Chapter 1: Welcome to the Mind Gymnasium
1312. Chapter 12: Reframing - Making Lemons into Gin and Tonic
32. Chapter 2: The Map Is Not the Territory
1413. Chapter 13: The Logical Levels of Not Cocking Things Up
43. Chapter 3: Rapport: The Art of Not Being Awful
1514. Chapter 14: Feedback That Doesn’t Make People Cry
54. Chapter 4: Precision Speaking (Or: How to Say What You Actually Mean)
1615. Chapter 15: Modelling Excellence (Or: How to Get the Best Bits from Brilliant People)
65. Chapter 5: Perceptual Positions (Or: How to See It from Their Sofa)
1716. Chapter 16: Building Your Leadership Community (The Art of Not Going Mental on Your Own)
76. Chapter 6: State Management for Humans (Or: How to Access Your Best Self on Demand)
1817. Chapter 17: Crisis Leadership (When Everything’s on Fire and You’re Holding a Water Pistol)
87. Chapter 7: Goals That Don’t Suck (Well-Formed Outcomes)
1918. Chapter 18: Change Management That Actually Works (Making People Stop Running Away Screaming)
98. Chapter 8: How People Process Information (Representational Systems)
2019. Chapter 19: Conflict Resolution for Grown-Ups (Making People Play Nicely Without Sending Anyone to Their Room)
109. Chapter 9: Meta-Programs and Personality Patterns (Or: Why People Are Predictably Unpredictable)
2120. Epilogue: The Continuing Adventures of Your Leadership Journey
1110. Chapter 10: Language Patterns That Influence (Milton Model)
