1Chapter-1 What’s in it for you?
545.5.3 Website: Plugging Stakeholders into Your Best Hope for Control
21.1 Introduction
555.5.4 Corporate Communicator New-Reality Principles
31.2 A Stakeholder is a Risk Taker
565.6 Quick Recap
41.3 Leadership Communication
575.7 Questionnaire: References
51.4 CCO Accountabilities
58Chapter 6 Listening: Where Communication Begins
61.5 General Context Awareness
596.1 Introduction
71.6 Counselling to Leadership
606.2 Business-Side Listening is Management Mainstay
81.7 What does the CEO want to know?
616.3 Listening Informs and Inspires Design and Technology
91.8 Communication is Embedded in Transformative Leadership
626.4 Chief Communicator’s Core Competencies Start with Listening
101.9 CCO Function
636.5 Managing Stakeholder Perception Requires Listening
111.10 Quick Recap
646.6 Listening Strategies Can Perceive Seeds of Risk, Even Crises
121.11 Questionnaire: References
656.7 Listening Out, In and Up
13Chapter 2 Leadership is Communication
666.7.1 The Ultimate “No Spin” Zone
142.1 Introduction
676.7.2 One CEO’s Guide for C-Suite Collaborators
152.2 Take Away
686.8 CCO-CEO Research
162.3 CCO New Model Leadership
696.8.1 Researchers Find Eye Contact as a Critical Factor
172.5 CCO Accountabilities
706.8.2 Communicators Must be Prepared to “Say That Again”
182.5.1 Information flow
716.9 Takeaways
192.5.2 Stakeholder Perception
726.9.1 Coaching the Star Player
202.5.3 Culture Influence
736.9.2 Trust Trumps All
212.6 CCO as the Connector in C-Suite: 2.6.1 Principles of Communicating in Difficult Times
746.9.3 Timing Is Important
222.7 Quick Recap
756.10 Quick Recap
232.8 Questionnaire: References
766.11 Questionnaire: References
24Chapter 3 Leadership Traits
77Chapter 7 Culture: Understanding and Influencing
253.1 Introduction
787.1 Introduction
263.2 Wharton study of 25 Business Leaders
797.2 Influential Engagement in Motivation
273.3 Focus on Values in Leadership Communication
807.3 Culture is an “Inherited Ethical Habit”
283.3.1 Victory
817.4 The How Perspective
293.3.2 Majesty
827.5 Best Workplace Guidance
303.3.3 Trust
837.6 The CEO roles in shaping Culture: 7.6.1 Impact?
313.3.4 Optimism
847.7 Suggestion for the CCO in the Purpose-Driven Culture.
323.3.5 Originality and ingenuity
857.8 CCO as Conscience of the C-Suite
333.3.6 Yes
867.9 Giver VS Taker Culture
343.4 Quick Recap
877.10 Quick Recap
353.5 Questionnaire: References
887.11 Questionnaire: References
36Chapter 4 How Communication Lead in the C-Suite
89Chapter 8 CEO Letter: Leadership’s Cardinal Communication
374.1 Introduction
908.1 Introduction
384.2 CCO role in influencing values
918.2 Sample CEO Letters
394.3 CCO’s Establish Leadership Expertise
928.3 CEO Letters: CCO Guide to Best Practices
404.4 CCOs Advocate and Work to Achieve Vision and Missions
938.4 Quick Recap
414.5 Quick Recap
948.4.1 CEO letters usually:
424.6 Questionnaire
958.5 Questionnaire: References
43References
96Chapter 9 Language and Presentation
44Chapter 5 Influence: Replacing and Reasserting “Control”
979.1 Introduction
455.1 Introduction: 5.1.1 Influence is Rooted in Collaboration
989.2 The Language of Leadership
465.2 CCO role in Influential Competence
999.3 The Presence Factor
475.3 Turn the “I” of influence into an Empowered “WE”
1009.4 Your Performance as a Presenter
485.3.1 Teamwork works; it grows shared values and motivates
1019.5 Presentation Skills and Style
495.3.2 Reasserting the Role of Control
1029.6 Quick Recap
505.4 CCO New Model Leadership: 5.4.1 Gatekeepers Are Endangered
1039.7 Questionnaire
515.5 How can we source Reliable Information?
104References
525.5.1 Context, Content, and Tone Need Adjusting to Connect With Company Critics
105Glossary
535.5.2 Employees: Our Most Reliable Sources
106Index
