1Preface
943.11 Demand forecasting: 3.11.1 Demand Forecasting
2Chapter
953.12 Human Capital
31 Hiring & Supervising Employees
963.13 Human capital and return on investment
41.1 Understanding the Hospitality Industry: 1.1.1 Tourism
973.14 Training and development
51.2 Introduction to Human resource management in the hospitality industry
983.15 ROI in training and development programs
61.3 HRM in large companies
993.16 Past studies were done in the hospitality industry
71.4 Labor turnover and employment (United Kingdom)
1003.17 Conducting a needs assessment
81.5 Current hiring scenario
1013.18 Selecting the participating employees for orientation
91.6 Increased competition
1023.19 Best training practices in hospitality: 3.19.1 Roleplays
101.7 Jobs in the hospitality industry
1033.20 OUTSOURCING AND HUMAN RESOURCES MANAGEMENT (HRM) IN HOSPITALITY
111.8 Increased Demand
1043.20.1 Introduction
121.9 Skills of a Hospitality Employee
1053.20.2 Outsourcing As Strategic Orientation of Hotel Companies
131.9.1 A Friendly and Outgoing Personality
1063.20.3 Human Resources Management As Segment of Hotel Company Business Success
141.9.2 A sense of what a customer needs or wants
1073.21 Exercise
151.9.3 Must Meet High Expectations
108Chapter
161.9.4 Non-defensive and the Ability to Fix Problems on the Fly
1094 Effective Communication
171.10 Factors Influencing Hospitality Recruiters’ Hiring Decisions in College Recruiting
1104.1 Communication in Hospitality
181.10.1 Intellectual Skills
1114.2 Importance
191.10.2 Extra-Curricular Activities
1124.2.1 Frontline Employees
201.10.3 Relevant Job (Work and Internship) Experience
1134.2.2 Conclusion
211.10.4 Job Pursuit Intention
1144.3 Communication fail due to barriers: 4.3.1 Handling Communication Failure
221.11 OTHER FACTORS THAT MAY INFLUENCE RECRUITERS’ HIRING DECISIONS
1154.4 Successful communication
231.11.1 Recruiters’ Demographic Backgrounds
1164.5 Communication strategy for the tourism industry
241.11.2 Recruiters’ Expectations
1174.5.1 Be an Attentive Listener
251.11.3 Recruiting-Selection Process
1184.5.2 Ask For Clarification
261.12 Types of the labor market
1194.5.3 Be Clear and Concise
271.12.1 Primary Labor Market
1204.5.4 Be Consistent
281.12.2 Secondary Labor Market
1214.5.5 Be Confident and Know Your Product
291.13 Tips for interviewing the candidates
1224.5.6 Be Motivated and Show Pride in Your Country
301.14 Challenges in Recruitment within the Hospitality Industry
1234.5.7 Be a Leader
311.15 Hiring the right talent
1244.5.8 Pay Attention To Non-Verbal Cues
321.15.1 Company’s Branding is Crucial
1254.5.9 Appropriateness
331.15.2 Effective Advertising of Hospitality Jobs
1264.5.10 Deal With Complaints and Difficult Tourists
341.15.3 Information & Training of Personnel
1274.5.11 Analyze Your Own Perceptions
351.16 Social and demographic changes in the hospitality industry
1284.5.12 Equipment Use
361.17 Supervising employees in the hospitality industry
1294.6 Exercise
371.17.1 Hotel Supervisor Duties and Responsibilities
130Chapter
381.17.2 Supervise All Departments
1315 Challenges in Human Resources Management
391.17.3 Supervise Front Desk Operations
1325.1 Employee management and innovation
401.17.4 Manage Hotel Staff
1335.2 Importance of employee management in the service industry
411.17.5 Assist General Manager
1345.3 Employee management in the hotel industry
421.17.6 Maintain Inventory
1355.4 Employee management factors that are related to innovation success
431.17.7 Interact with Guests
1365.4.1 Strategic Human Resource Management (shrm)
441.17.8 Inspect Rooms
1375.4.2 Training
451.18 Conclusion
1385.4.3 Behavior-Based Evaluation
461.19 Exercise
1395.4.4 Empowerment
47Chapter
1405.5 Organizational structure and context
482 Common-Law, Negligent Hiring, & Employee Rights
1415.5.1 Career Paths
492.1 Abstract
1425.5.2 The Proportion of Local Staff Members
502.2 Hospitality Law Introduction
1435.5.3 Shared Ownership
512.3 Sarai Act
1445.5.4 The Global-To-Local Mindset
522.4 Section 7 Sarai Act
1455.5.5 People and Community Management
532.5 Legal framework
1465.5.6 Equity Issues and Disadvantaged Groups
542.5.1 General Laws
1475.5.7 Implications of Seasonal/Migratory Labor
552.5.2 Licenses Required
1485.5.8 Cultural Sensitivity
562.5.3 Prevention of Food Adulteration Act
1495.5.9 Mission and Policies
572.5.4 Food Safety and Standards Act, 2006
1505.6 Sustainability through performance standards
582.5.5 The Legal Metrology Act
1515.6.1 Professional Management
592.5.6 The Apprentices Act
1525.6.2 Training For Careers Rather Than Jobs
602.5.7 The Air (Prevention and Control of Pollution) Act, 1981
1535.6.3 Adaptable Performance Standards To Local Context And Sustainability
612.5.8 The Water (Prevention and Control of Pollution) Act, 1974
1545.6.4 Evaluation of Human Resource Opportunities
622.5.9 Insurance
1555.6.5 Culturally Relevant Motivational and Evaluation Techniques
632.5.10 Hotel Insurance Policies
1565.6.6 Staff Problems and Grievances
642.6 The Department of Tourism
1575.6.7 Fair Financial Benefits
652.7 SAFE AND HONOURABLE TOURISM (INDIA TOURISM)
1585.6.8 Job-Status and Prestige
662.7.1 Specific Objectives
1595.6.9 Participation in Decision-Making and Shareholding Activities
672.7.2 Applicability
1605.6.10 Work Environment/Conditions
682.8 Negligent Hiring
1615.6.11 Other Factors Associated with Compensation Practices
692.9 Example of negligent hiring
1625.7 Employee retention
702.10 How to avoid negligent hiring claims
1635.7.1 Quality of Life Issues
712.11 Employee Rights and Labor laws:
1645.7.2 Quality of Supervision
722.12 Overtime Laws
1655.7.3 Company Policies
732.13 Ensuring a secured work environment
1665.8 Employee exit process
742.14 Importance of Knowledge of Laws in the Hospitality Industry
1675.8.1 Voluntary Exit
752.14.1 Employee Welfare
1685.8.2 Involuntary Exit
762.14.2 Client Service
1695.8.3 Summary
772.14.3 Risk Exposure
1705.9 Current human resources management issues
782.14.4 Legal Compliance
1715.10 The HRM function should become a strategic partner and a player
792.15 Exercise
1725.11 Measuring the impact of HR practices on performance
80Chapter
1735.12 Exercise
813 Human Resource Management and Development
174Chapter
823.1 Introduction
1756 Social Responsibilities
833.2 What is HRM?
1766.1 Corporate Social Responsibility
843.3 Importance of Teamwork in the hospitality industry
1776.2 CSR–Tourism Industry
853.4 Structure of teams in tourism and hospitality: 3.4.1 The Purpose of Teams in Tourism and Hospitality
1786.3 Perception of CSR
863.5 Developing and mentoring minorities
1796.4 Comparative
873.6 Case study McDonald’s Corporation
1806.5 Benefits: 6.5.1 Favorability
883.7 Performance Appraisal management
1816.6 CSR’s Importance, Participation, and Engagement Intentions
893.8 Features of performance management
1826.7 Exercise
903.9 Benefits of Performance Appraisal
183Glossary
913.9.1 Managing Poor Performance
184Appendix
923.9.2 Four Phase Performance Appraisal Model
185Index
933.10 Human resource planning
