6Chapter Four: The Art of the Spectacle
19Chapter Seventeen: Workplace Negotiations
7Chapter Five: Personal Attacks and Put-Downs
20Chapter Eighteen: Family Conflicts
8Chapter Six: Information as a Weapon
21Chapter Nineteen: Public Negotiation
9Chapter Seven: Last-Minute Changes
22Chapter Twenty: When You Lose
10Chapter Eight: The Theatrical Walkout
23Chapter Twenty-One: When You Win
11Chapter Nine: Divide and Conquer
24Chapter Twenty-Two: The Temptation to Become Them
12Chapter Ten: Preparation Is Everything
25Epilogue: Compassionate Firmness (+ credits)
13Chapter Eleven: The Art of the Pause
