Audio only
Excellence in Operations
Homo Faber: Do it BetterBy Mercandetti Fabio F.
Length6h 27m
About this audiobook
In today’s world, being good is not enough. In such a rapidly evolving landscape, the quest for operational excellence is the cornerstone of success for organisations in all industry sectors, from manufacturing to services.
Aided by real-life examples and practical insights, readers of this book delve into the pillars of operational excellence: customer focus, waste reduction, value-adding processes, reengineering, and continuous improvement.
This book is for you if:
o You are a manager and a change agent who believes in the power of learning and continuous improvement.
o You’re looking for practical methods to improve your company’s processes, products, and services and, as a result, both customer and company value.
o You are committed to fostering an organisation that learns, adapts, and flourishes in the face of change.
Smart industrial companies actively drive process innovation, besides product innovation. Only continuous improvement in both leads to excellence. Martin Hirzel, President SwissMem
If companies want to survive and grow, they must chase “waste” in all their business processes and eliminate non-value-adding activities. The methods and tools of this book are for those who want to act and strive for excellence. Philipp Morgenthaler, Head Manufacturing, Circa group
Operational excellence orients businesses to increase customer value and build a learning, innovating and resilient organisation, able to face new challenges. If improving your business is important to you then you must read this book. Shaun West, Professor for Product & Service Innovation HSLU
The Author: Fabio Mercandetti holds a MSc with honours in Chemical Engineering from Politecnico di Torino, Italy. He worked for 27 years for industrial multinationals as consultant and executive, up to the executive board of a quoted Swiss multinational. He led Operations and Corporate Development, with a passion for managing and improving business processes and companies. Since 2011 he is passing his experience of real businesses to younger generations, designing and teaching Business Engineering courses at the University of Applied Arts and Sciences of Luzern, Switzerland.
Audiobook details
GenreBusiness and Economics
Length6 hrs 27 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateDec 10, 2025
LanguageEnglish
Table of contents
1Back cover
2Preface
31 — Towards Excellence
41.1 The Meaning of Excellence
51.2 Benchmarks for Excellence
Show all chaptersShow less
61.3 The Toll of Passing Time
71.4 In Search of Excellence
81.5 The EFQM Model
91.6 Pragmatically towards Excellence
102 — Change
112.1 The Need for Change
122.2 A Model for Transformation
132.3 Set up the Right Culture for Change
142.4 Kaizen: Continuous Improvement
152.5 The Machine that changed the World
163 — Customer Value
173.1 Focus on your Customers
183.2 Customer Satisfaction
193.3 Customer Complaints
203.4 Market Intelligence
213.5 Product-Service System
224 — Six Steps for Reengineering
234.1 Process Focus
244.2 Process Reengineering
254.3 How to Reengineer
264.4 Step 1: Process Selection
274.5 Step 2: “As Is” Analysis
284.6 Step 3: Problem Solving
294.7 Step 4: Ideas generation
304.8 Step 5: “To Be” Design
314.9 Step 6: Test, Implement & Standardise
324.10 Design for Excellence
335 — Tools to “See” Waste & Value
345.1 Definition of Waste and Value
355.2 Charts
365.3 Process Analysis Tools
375.4 Value Analysis & Value Engineering
385.5 Total Cost of Ownership
396 — Tools for a Better Organisation
406.1 Five S
416.2 Visual Management
426.3 Standardised Work
436.4 Empowered Teams
447 — Tools for a Better Flow
457.1 Statistical Process Controls (SPC)
467.2 Prevent Errors: Poka Yoke & FMEA
477.3 Reduce inventory: Kanban
487.4 Reduce Downtime: TPM
497.5 Reduce Changeover Time: SMED
507.6 Reduce Lot-size: One-Piece Flow
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