1Preface
1047.2 Retention Plans
2Chapter
1057.3 Theories on Job Dissatisfaction
31 The Role of Human Resources
1067.4 Progression of Job Withdrawal
41.1 What Is HRM?
1077.5 Maslow’s Hierarchy of Needs
51.2 History
1087.6 Implementing Retention Strategies: 7.6.1 Salaries and Benefits
61.2.1 Antecedent Theoretical Developments
1097.7 Training and Development
71.2.2 Birth and Development of the Discipline
1107.8 Performance Appraisals
81.2.3 The Role of HRM
1117.9 Succession Planning : 7.9.1 Conflict Management and Fairness
91.2.4 Development of Workplace Policies
1127.10 Job Design, Job Enlargement, and Empowerment
101.2.5 Compensation and Benefits Administration
1137.11 EXERCISE
111.2.6 Retention
114Chapter
121.2.7 Training and Development
1158 Training and Development
131.3 Dealing with Laws Affecting Employment
1168.1 Steps to Take in Training an Employee
141.4 Worker Protection
1178.2 Employee Orientation
151.5 Communication
1188.3 In-House Training
161.6 Skills Needed for HRM
1198.4 Mentoring
171.6.1 Today’s HRM Challenges
1208.5 External Training: 8.5.1 Types of Training
181.6.2 Containing Costs
1218.6 Designing a Training Program
191.6.3 Technology
1228.7 Training Program Framework Development: 8.7.1 Training Program Development Model
201.7 The Economy
1238.8 Training Delivery Methods
211.8 Exercises
1248.8.1 Mentoring and Coaching Training Delivery
22Chapter
1258.8.2 Brown Bag Lunch Training Delivery
232 Developing and Implementing Strategic HRM Plans
1268.8.3 Web-Based Training Delivery
242.1 HRM vs. Personnel Management
1278.8.4 Job Shadowing Training Delivery
252.1.1 HRM as a Strategic Component of the Business
1288.8.5 Job Swapping Training Delivery
262.1.2 The Steps to Strategic Plan Creation
1298.8.6 Vestibule Training Delivery
272.1.3 Conduct a Strategic Analysis
1308.9 EXERCISES
282.1.4 Prioritize Issues and Actions
131Chapter
292.1.5 Draw Up an HRM Plan
1329 Managing Employee Performance
302.1.6 Writing the HRM Plan
1339.1 Handling Performance: 9.1.1 Types of Performance Issues
312.2 Determine Human Resource Needs
1349.2 What Influences Performance?
322.3 Recruit
1359.3 Defining Discipline
332.4 Select
1369.4 Performance Issue Model: 9.4.1 Investigation of Performance Issues
342.5 Determine Compensation
1379.5 Options for Handling Performance Issues
352.6 Develop Training
1389.6 Alternative Dispute Resolution
362.7 Perform a Performance Appraisal
1399.7 Rightsizing and Layoffs
372.8 Tips in HRM Planning
1409.8 Employee Rights
382.8.1 Link HRM Strategic Plan to Company Plan
1419.9 Privacy Rights
392.8.2 Measure It
1429.10 Labor Unions
402.8.3 Sometimes Change Is Necessary
1439.11 EXERCISES
412.9 Be Aware of Legislative Changes
144Chapter
422.10 Exercises
14510 Employee Assessment
43Chapter
14610.1 Performance Evaluation Systems
443 Diversity and Multiculturalism
14710.2 Designing a Performance Appraisal System
453.1 Introduction
14810.3 Performance Appraisal System Errors
463.2 Power and Privilege
14910.4 Performance Appraisal Legal Considerations
473.3 Why Diversity and Multiculturalism?
15010.5 Appraisal Methods: 10.5.1 Graphic Rating Scale
483.4 Diversity Plans
15110.6 Completing and Conducting the Appraisal: 10.6.1 Best Practices in Performance Appraisals
493.5 Recruitment and Selection
15210.7 Training Managers and Employees
503.6 Testing
15310.8 Employee Feedback
513.7 Pay and Promotion: 3.7.1 Now What?
15410.9 EXERCISES
523.8 Multiculturalism and the Law
155Chapter
533.8.1 Equal Employment Opportunity Commission (EEOC)
15611 Working with Labor Unions
543.8.2 EEOC Federal Legislation
15711.1 The Nature of Unions
553.9 Exercises
15811.2 History and Organization of Unions
56Chapter
15911.3 Labor Union AFL-CIO Perspective
574 Recruitment
16011.4 Current Union Challenges
584.1 The Recruitment Process
16111.5 Labor Union Laws
594.2 Recruitment Strategy
16211.6 The Unionization Process
604.3 Job Analysis and Job Descriptions
16311.7 Strategies Companies Use to Avoid Unionization
614.4 The Law and Recruitment
16411.8 The Impact of Unions on Organizations
624.4.1 Immigration Reform and Control Act
16511.9 Collective Bargaining
634.4.2 Patriot Act
16611.10 The Process of Collective Bargaining : 11.10.1 Steps in Collective Bargaining
644.5 EEO Set of Laws
16711.11 Ramifications of a Bargaining Impasse
654.6 Recruitment Strategies: 4.6.1 Recruiters
16811.12 Working with Labor Unions
664.7 Campus Recruiting
16911.13 Administration of the Collective Bargaining Agreement
674.8 Professional Associations: 4.8.1 Overview of the Steps to the Recruitment Process
17011.14 Procedures for Grievances: 11.14.1 A Sample Grievance Process
684.9 Websites
17111.15 EXERCISES
694.10 Social Media
172Chapter
704.11 Events: 4.11.1 Special/Specific Interest Groups (SIGs)
17312 Safety and Health at Work
714.12 Referrals
17412.1 Workplace Safety and Health Laws
724.13 EXERCISES
17512.2 Occupational Safety and Health Administration (OSHA) Laws: 12.2.1 What Is OSHA About?
73Chapter
17612.3 Right-to-Know Laws
745 Selection
17712.4 OSHA Enforcement
755.1 The Selection Process
17812.5 Health Hazards at Work
765.2 Criteria Development and Résumé Review
17912.5.1 Stress
775.3 Criteria Development Considerations
18012.5.2 Stress Management
785.4 Validity and Reliability
18112.5.3 The Stress Curve
795.5 Fit Issues
18212.6 Cumulative Trauma Disorders
805.6 Reviewing Résumés
18312.7 Chemical and Fragrance Sensitivities
815.7 Interviewing: 5.7.1 Types of Interviews
18412.8 Chemicals and Substances
825.8 Interview Questions
18512.9 Workplace Violence and Bullying
835.9 Testing and Selecting: 5.9.1 Testing
18612.10 Workplace bullying
845.10 Making the Offer
18712.11 Employee Privacy
855.11 EXERCISE
18812.12 Terrorism
86Chapter
18912.13 Promoting a Culture of Safety and Health
876 Compensation and Benefits
19012.14 EXERCISES
886.1 Goals of a Compensation Plan
191Chapter
896.2 Developing a Compensation Package
19213 International HRM
906.3 Internal and External Pay Factors
19313.1 Offshoring, Outsourcing
916.4 Types of Pay Systems
19413.2 The Global Environment
926.5 Job Evaluation Systems
19513.3 Top Global 100 Companies
936.6 Pay Systems
19613.4 HRM Global Strategies
946.6.1 Other Types of Compensation
19713.5 Staffing Internationally: 13.5.1 Types of Staffing Strategy
956.6.2 Mandated: Social Security and Medicare
19813.6 Expatriates
966.6.3 Mandated: Unemployment Insurance and Workers’ Compensation
19913.7 Host-Country National
976.6.4 Mandated: COBRA
20013.8 Third-Country Nationals
986.6.5 Voluntary: Incentive Pay Systems
20113.9 Recruitment and Selection: 13.9.1 Training
996.6.6 Voluntary: Medical Insurance
20213.10 The International Labor Environment
1006.7 EXERCISE
20313.11 EXERCISE
101Chapter
204Glossary
1027 Retention and Motivation
205Appendix
1037.1 The Costs of Turnover
206Index
