1Introduction
9Turning Conflict into Constructive Conversation
2The Foundations of Conversational Intelligence
10Developing Empathy and Emotional Agility in Dialogue
3How Conversations Shape Relationships and Results
11The Power of Storytelling in Everyday Conversations
4The Neuroscience Behind Trust and Communication
12Feedback That Builds, Not Breaks
5Levels of Conversation: From Transactional to Transformational
13Creating Conversational Cultures in Teams and Organizations
