The Profitable Answering Service
65 Actionable Strategies to Boost Profitability, Master Technology, and Outpace the CompetitionBy Peter Lyle DeHaan
Length3h 50m
About this audiobook
For telephone answering services struggling with shrinking margins, high staff turnover, and fierce competition, The Profitable Answering Service is the definitive guide to not just surviving but thriving.
Call center veteran Peter Lyle DeHaan delivers 65 actionable strategies in this practical playbook to provide essential tools to transform your business from merely getting by to excelling.
Audiobook details
GenreBusiness and Economics
Length3 hrs 50 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateNov 20, 2025
LanguageEnglish
Table of contents
1Opening Credits
2The Venerable Telephone Answering Service Industry
31. A Century of Innovation
42. Celebrate the Telephone
53. Key Facts That Never Change
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6Management
74. Customer Communications 101
85. Technology Versus People
96. Common Mistakes When Running a Telephone Answering Service
107. Make Your Billing Strategy Work for You
118. Call Distribution Priority
129. Effective Leaders Seek Input from Employees
1310. Be Careful What You Measure
1411. How Well Do You Know Your Answering Service’s Clients?
15Staffing
1612. How Much Do You Pay Your Entry-Level Staff?
1713. How Often Do You Thank Your Answering Service Staff?
1814. Staffing Lessons from an Unlikely Source
1915. Rethinking Remote Agents
2016. Tips for Managing a Remote Workforce
2117. Scheduling Answering Service Staff
22Technical
2318. Dealing with Answering Service Technology
2419. The Allure of Hosted Systems
2520. Two Main Types of AI
2621. How Should You View Answering Service AI?
2722. Applying AI in Telephone Answering Services
2823. Match AI Technology to Answering Service Strategy
29Sales and Marketing
3024. Answering Service Marketing, Then and Now
3125. Two Ways to Grow Your TAS
3226. Consider Content Marketing
3327. Where Are Your Clients Located?
3428. Get More Clients
3529. How Do You Use Social Media?
3630. How to Handle Pricing on Your Website
3731. Should You List Major Accounts on Your Website?
38Optimization
3932. Look for Ways to Better Serve Your Clients
4033. Streamline Service Provision
4134. Streamline Agent Hiring
4235. Streamline Agent Training
4336. Streamline Client Onboarding
4437. Streamline Billing and Collections
4538. Streamlining Accounts Payable
4639. Streamline Administration
4740. Streamline Other TAS Processes
4841. Optimization Process
49Website
5042. Does Your Answering Service Have a Great Website?
Series
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