Length57m
About this audiobook
Nineteen practical chapters help hospitality teams welcome guests, understand requests, explain delays, recover from service errors, coordinate handoffs, and complete follow-up. Fictional scenarios and exercises cover reception, dining-room service, telephone calls, written replies, and team coaching. The expanded bartending section follows an order through confirmation, preparation, presentation, delivery, and station reset, with a ten-question spirits and cocktail knowledge review. Additional lessons cover thoughtful recommendations and using shift observations to improve service. Adapt the exercises to your workplace procedures and authority. Narrated with the AI voice of JustIN Case II.
Audiobook details
GenreBusiness and Economics
Length57 mins
Narrated byRecorded Track
FormatAudiobook
Publish dateOct 8, 2026
LanguageEnglish
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