Production Reliability in Technology Organizations
A Practical Workbook for Agile, Secure and High Performing Cloud Production SystemsBy Marcus Delacroix
Length14h 27m
About this audiobook
A practical workbook for setting service level objectives, managing error budgets, and building reliable cloud production systems through on-call design, incident command, postmortems, and release engineering.
Audiobook details
GenreTechnology, Business and Economics
Length14 hrs 27 mins
Narrated byListen with 1,000+ voices
FormateBook with Audio
Publish dateSep 27, 2026
LanguageEnglish
Table of contents
1Production Reliability in Technology Organizations
2Foreword
3Preface
4About This Book
5Chapter 1: What Reliability Means
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61.1 Reliability as a Measurable Property
71.2 The Cost Curve of Additional Nines
81.3 What Users Actually Notice
91.4 Error Budgets as a Negotiating Instrument
101.5 Reliability Targets and Business Trade-offs
111.6 Writing Your First Reliability Statement
12Chapter 2: Service Level Objectives
132.1 Choosing Indicators That Reflect Users
142.2 Event-Based and Request-Based Measurement
152.3 Rolling Windows and Aggregation
162.4 Burn-Rate Alerting
172.5 Multi-Window, Multi-Burn-Rate Alerting
182.6 Writing the SLO Document
19Chapter 3: Telemetry and Observability
203.1 Metrics, Logs and Traces Compared
213.2 Structured Logging That Supports Diagnosis
223.3 Distributed Tracing and Critical Path
233.4 Cardinality Control
243.5 Dashboards Built for Diagnosis
253.6 Retention, Sampling and Cost
26Chapter 4: On-Call Design
274.1 Rotation Shape and Handover
284.2 Paging Policy and Escalation
294.3 Alert Quality Review
304.4 Measuring and Capping Toil
314.5 Sustainable On-Call Practices
32Chapter 5: Incident Command
335.1 Roles: Incident Commander, Communications Lead, Operations Lead
345.2 Severity Grading
355.3 Communication Channels and Status Updates
365.4 Mitigation Before Diagnosis
375.5 Running the Incident to Closure
38Chapter 6: Postmortems
396.1 Blameless Analysis and Contributing Factors
406.2 Writing the Postmortem Document
416.3 Remediation Tracking and Verification
426.4 Learning Reviews and Sharing Findings
43Chapter 7: Capacity Planning and Load
447.1 Demand Forecasting
457.2 Load and Soak Testing
467.3 Headroom Policy
477.4 Queueing Behavior Under Saturation
487.5 Capacity Reviews and Cost Trade-offs
49Chapter 8: Release Engineering
508.1 Delivery Pipelines and Gates
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