1Preface
1384.4.17 Do Not Skimp on Training
2Chapter - 1 Enterprise Resource Planning Systems
1394.4.18 Ongoing Tweaking and Maintenance
31.1 Introduction
1404.5 Exercise
41.1.1 Value Chain
141Chapter - 5 Change Management and Strategies
51.1.2 The Key Ingredient is People
1425.1 Introduction
61.2 Problems in an organization
1435.1.1 Identify Change Characteristics
71.2.1 ERP Vendors
1445.1.2 Assess the Organization
81.2.2 Commitment from The Top Management
1455.1.3 Impacted Groups
91.2.3 Adequate Training
1465.1.4 Create a Change Management Strategy
101.2.4 Implementation Time
1475.1.5 Team Structure
111.2.5 Proper Project Management
1485.1.6 Sponsor Coalition
121.2.6 Implementation Cost
1495.1.7 Special Tactics for Anticipated Resistance
131.2.7 Employee Retention
1505.1.8 Project Risk Assessment
141.2.8 Enough Testing
1515.2 Getting ready for ERP: 5.2.1 Steps to Getting Ready for ERP
151.2.9 Maintenance Cost
1525.3 Factors affecting the pre-implementation
161.2.10 Investment in Internal Hardware
1535.4 Change management strategies
171.3 Evolution
1545.4.1 Propose Incentives
181.3.1 The Beginnings of ERP
1555.4.2 Redefine Cultural Values
191.3.2 Appealing to Customers
1565.4.3 Exercise Authority
201.3.3 Next-generation ERP
1575.4.4 Shift the Burden of Change
211.3.4 Getting the Right ERP Solution
1585.4.5 Recruit Champions of Change
221.4 Role of ERP
1595.5 Mobilize and Align Leaders & Articulate the Case for Change
231.4.1 Real-Time Information
1605.5.1 Beyond the Cascade
241.4.2 Reduce Cost
1615.5.2 Live the Story
251.4.3 Flexibility
1625.5.3 A Sustaining Leadership Strategy
261.4.4 Competition
1635.6 Identify and Manage “People” Opportunity and Risk
271.4.5 Techlene Solutions for ERP
1645.6.1 Not Doing Careful Requirements Gathering
281.4.6 Three-tier Architecture
1655.6.2 Not Including End-Users (From All Departments) in The Decision-Making Process
291.5 Exercise
1665.6.3 Not Properly Budgeting For Technology Staff
30Chapter - 2 ERPs II
1675.6.4 Not Weighing The Pros and Cons Of On-Premises Vs. Cloud-Based Erp
312.1 Stages and its application
1685.6.5 Not Including An Industry-Specific Solution in The Decision-Making Process (If Relevant)
322.1.2 Design
1695.6.6 Being Dazzled By Features
332.1.3 Development
1705.6.7 Implementing The System At Once (Or Trying To)
342.1.4 Testing
1715.6.8 Ignoring Change Management
352.1.5 Deployment
1725.6.9 Not Investing In/Supporting The Implementation Team
362.1.6 Ongoing Support
1735.6.10 Not Regularly Communicating Information (Especially Across Departments)
372.2 Scope of ERPs
1745.6.11 Not Having A Maintenance Plan
382.2.1 Sales and Marketing
1755.7 Stakeholder Communications
392.2.2 Customer Relationship Management
1765.8 Create the Future Organization
402.2.3 Manufacturing and Production
1775.9 Enable the Workforce
412.2.4 Supply Chain Management
1785.9.1 Well Defined Job Roles Lead to Happy Workers
422.2.5 Financials
1795.9.2 Allow Client-Facing Staff to Do Their Jobs Well
432.2.6 ERP Marketing Module
1805.9.3 Raise Efficiency and Improve Processes
442.2.7 Projects
1815.9.4 Use Information to Reward Good Work
452.2.8 Costing, Billing, Time and Expense, Activity Management
1825.10 Exercise
462.3 General model of business and the role of ERP
183Chapter - 6 Alignment of Business
472.4 Major ERP players
1846.1 Meaning
482.4.1 Oracle ERP
1856.2 Components of alignment: 6.2.1 What Are Some of the Benefits of ERP Software?
492.4.2 Microsoft Dynamics ERP
1866.3 Strategic alignment and application of it
502.4.3 Sage 300 Cloud
1876.3.1 Various Forms of Business and it Alignment
512.4.4 Epicor ERP
1886.3.2 Key Features of An Erp System That Enable Superior it and Business Alignment
522.4.5 Infor ERP Chemicals
1896.4 Balance scorecard: Alignment Tool
532.4.6 Plex ERP
1906.4.1 Duration and Mode
542.4.7 Microsoft Dynamics NAV
1916.4.2 Workshop Objectives and Benefits
552.5 Exercise
1926.4.3 Faculty for the Workshop
56Chapter - 3 ERP Implementation - Life Cycle
1936.5 Exercise
573.1 Meaning
194Chapter - 7 Requirement Engineering
583.2 Life cycle of an ERP project
1957.1 Meaning
593.3 Stages
1967.1.1 What a Requirement is Not
603.4 Packages Selection: 3.4.1 Project Planning
1977.1.2 Requirements Gathering and Elicitation
613.5 Analysis GAP
1987.1.3 Types of Requirement
623.5.1 How to Conduct a Gap Analysis
1997.2 Structured English and structured interviews
633.5.2 What is in a Gap Analysis Template?
2007.2.1 Advantages and Disadvantages of Structured Interviews
643.5.3 Gap Analysis Tools and Examples
2017.2.2 How to Conduct Structured Interviews
653.6 Re-engineering
2027.2.3 Structured Interview Process
663.7 Training
2037.3 Object-oriented model
673.7.1 Plan Well and Start Early
2047.4 Object processing model
683.7.2 Ensure that the Implementation Vendor Provides In-person Support
2057.4.1 Modeling
693.7.3 Integrate Training with the ERP Implementation Strategy
2067.4.2 Development
703.7.4 Impart Role-based Training to your Workforce
2077.4.3 Basics
713.7.5 Document Training Materials in a Proper Manner
2087.4.4 Entities
723.7.6 Track the Progress of your Learners
2097.4.5 Links
733.7.7 Seek Feedback from your Employees
2107.4.6 Syntax and Semantics[edit]
743.8 Testing
2117.4.7 Object States
753.8.1 Types of ERP Testing
2127.4.8 Links
763.8.2 Why Incorporate Automated ERP Testing?
2137.5 Data activity model
773.8.3 A Hidden Benefit of ERP Testing
2147.5.1 How Cassandra Stores Data
783.8.4 5 Tips for Successful ERP Testing
2157.5.2 Three Data Modeling Best Practices
793.8.5 Testing and Implementation Do not Need To Be in the Dark
2167.5.3 Five Steps to Building an Awesome Data Model
803.8.6 FAQs
2177.5.4 Use a Chebotko Diagram to Represent Your Schema
813.9 Application
2187.6 Exercise
823.9.1 Solution Selection, Design and Architecture
219Chapter - 8 Re-engineering
833.9.2 Process Design / Re-engineering
2208.1 Meaning
843.9.3 SAPSM
2218.2 Process and characteristics
853.9.4 Products
2228.3 Life cycle of a BPR and IT-driven BPR projects
863.9.5 Solutions
2238.3.1 Research and Methodology
873.9.6 Oracle
2248.3.2 Business Process Reengineering Examples: Bpr That Works
883.9.7 Products
2258.3.3 Business Process Reengineering Examples: Fast Food Company
893.9.8 Solutions
2268.3.4 Business Process Reengineering Examples: Company Selling Commemorative Cards
903.10 Maintenance
2278.3.5 Business Process Reengineering Examples: Creation, Application and Proofreading
913.10.1 Keep Your ERP System Updated
2288.3.6 Business process reengineering examples: Creative Quartets
923.10.2 Prevent/Regulate the Use of Employee Devices
2298.3.7 Business Process Reengineering Examples: Cereal Products
933.10.3 Make Delivery Methods More Security
2308.3.8 Business Process Reengineering Examples: Non-Integrated System
943.10.4 Consider Hiring Specialists
2318.4 Exercise
953.10.5 Segregate duties
232Chapter - 9 ERP Selection and Managing Project
963.10.6 Keep users regularly updated
2339.1 ERP selection Team
973.10.7 Keep Regular Backup and Storage
2349.2 Preliminary Filtering: 9.2.1 Select the Best ERP System by Asking These 6 Questions
983.11 Exercise
2359.3 Parameters of ERP selection
99Chapter - 4 Benefits, Cost and Cost-Benefit of ERP System
2369.3.1 ERP Selection Criteria #1: Business Requirements
1004.1 Benefits of ERP
2379.3.2 ERP Selection Criteria #2: Upper Management Support
1014.1.1 Focused IT Costs
2389.3.3 ERP Selection Criteria #3: User Support
1024.1.2 Total Visibility
2399.3.4 ERP Selection Criteria #4: Functional Requirements
1034.1.3 Improved Reporting and Planning
2409.3.5 ERP Selection Criteria #5: Integration with Existing Systems
1044.1.4 Complete Customization
2419.3.6 ERP Selection Criteria #6: Budget and Resources
1054.1.5 Improved Efficiency
2429.3.7 ERP Selection Criteria #7: Technology and Future Scalability
1064.1.6 Customer Service
2439.3.8 ERP Selection Criteria #8: Total Cost of Ownership and ROI
1074.1.7 Data Security and Quality
2449.3.9 ERP Selection Criteria #9: Evaluate and Select Options
1084.1.8 Improved Collaboration and Workflows
2459.3.10 ERP Selection Criteria #10: Necessary Customization
1094.1.9 Standardized Business Processes
2469.4 ERP system is Multidimensional
1104.1.10 Facilitated Regulatory Compliance
2479.5 Success Factors
1114.1.11 Improved Supply Chain Management
2489.5.1 How to Choose an ERP System?
1124.1.12 Superior Scalability
2499.5.2 Recommended Steps For A Successful Implementation
1134.2 Implementation Cost
2509.6 Risk factors: 9.6.1 Major ERP Risks
1144.2.1 How Much Does it Cost?
2519.7 Exercise
1154.2.2 ERP Software Cost
252Chapter - 10 Related Technologies
1164.2.3 Cost of Database Management System
25310.1 Supply chain management
1174.2.4 Infrastructure Cost
25410.1.1 How Supply Chain Management Works
1184.2.5 Cost of Human Resources
25510.1.2 Supply Chains
1194.2.6 Recurrent Costs
25610.2 Data Warehouse
1204.3 Cost-benefit analysis
25710.2.1 What A Data Warehouse is Not
1214.4 Achieving the maximum value
25810.2.2 The Future of The Data Warehouse: Move To The Cloud
1224.4.1 Understand Your Current State
25910.3 Data mining
1234.4.2 Outline Expected Benefits and ROI
26010.3.1 How Data Mining Works
1244.4.3 Ensure Organizational Alignment
26110.3.2 Data Warehousing and Mining Software
1254.4.4 Develop a Realistic Project Plan
26210.3.3 Example of Data Mining
1264.4.5 Focus on Change Management
26310.4 Electronic Data Interchange
1274.4.6 Think Twice About Changing Your Goals
26410.5 Customer relationship management
1284.4.7 Continually Measure Benefits Realization
26510.5.1 Centralization of Accounts and Contacts
1294.4.8 Continually Improve
26610.5.2 Reduction of Data Duplication
1304.4.9 Get Your Objectives Right
26710.5.3 Stronger Visibility and Forecasting
1314.4.10 Focus on Planning
26810.5.4 Cross-Departmental Collaboration
1324.4.11 Budget Rigorously
26910.5.5 Easier Quoting and Ordering
1334.4.12 Select the Right ERP Partner
27010.5.6 Correct Quoting and Inventory
1344.4.13 Ensure Everyone is on Board
27110.6 Exercise
1354.4.14 Watch Against Customizations
272Appendix
1364.4.15 Consider a Staged Approach
273Glossary
1374.4.16 Test as Your Progress
274Index
