1Introduction
6Chapter 5: Building Rapport and Managing Emotions
2Chapter 1: The Negotiator's Mindset
7Chapter 6: Managing Concessions
3Chapter 2: Effective Preparation
8Chapter 7: Influencing the Environment
4Chapter 3: Setting Goals
9Chapter 8: Handling Objections
5Chapter 4: Body Language
10Chapter 9: Mastery in Action
