6Ch. 3 THE MEETING THAT COULD HAVE BEEN AN EMAIL
33Ch. 25 REMOTE WORK AS DIAGNOSTIC INSTRUMENT
7Ch. 4 REPEATING YOURSELF LOUDLY
34Ch. 26 THE RETURN-TO-OFFICE WHIPLASH
8Part II YOUR PEOPLE: INSTRUMENTS OF INCONVENIENCE
35Ch. 27 THE ONBOARDING THAT ASSUMED OSMOSIS
9Ch. 5 DIVIDE AND MISMANAGE
36Part VII THE GRAND STRATEGIES
10Ch. 6 TEAM BUILDING HAPPENS ORGANICALLY
37Ch. 28 THE FIVE-YEAR PLAN THAT LASTED EIGHT MONTHS
11Ch. 7 THE PERFORMANCE REVIEW
38Ch. 29 THE MERGER THAT DESTROYED BOTH CULTURES
12Ch. 8 THE EXIT INTERVIEW NOBODY READS
39Ch. 30 THE INNOVATION LAB THAT INNOVATED NOTHING
13Ch. 9 THE CORPORATE IMMUNE SYSTEM
40Ch. 31 VALUES ON THE WALL & FRAUD IN THE BOOKS
14Part III LEADERSHIP: THE ART OF CONFIDENT MISDIRECTION
41Part VIII GRADUATION & ADVANCED TECHNIQUES
15Ch. 10 ALIGNMENT IS OVERRATED
42Ch. 32 BUDGET SEASON
16Ch. 11 THE ART OF THE BAD CALL
43Ch. 33 THE CHANGE MANAGEMENT INDUSTRIAL COMPLEX
17Ch. 12 HIRE A CONSULTANT
44Ch. 34 BEND AND WAIT
18Ch. 13 THE PETER PRINCIPLE IN ACTION
45Epilogue: YOU’VE GRADUATED
19Part IV TOOLS, TECH & THE ILLUSION OF PROGRESS
46Appendices: Reference material for the recently graduated.
20Ch. 14 UPGRADE EVERYTHING, IMPLEMENT NOTHING
47APPENDIX A: THE ALL-STAFF EMAIL TEMPLATE KIT
21Ch. 15 THE SHINY OBJECT SYNDROME
48APPENDIX B: THE TRANSFORMATION READINESS ASSESSMENT
22Ch. 16 WHEN THE TOOL BECOMES THE PROBLEM
49APPENDIX C: A GLOSSARY OF TERMS THAT MEAN NOTHING
23Ch. 17 THE OPEN-PLAN OFFICE
50APPENDIX D: RECOMMENDED READING
24Ch. 18 THE AI ANNOUNCEMENT
51APPENDIX E: SOURCES & NOTES
25Part V THE PERFORMANCE OF CHANGE
52About the Author
26Ch. 19 THE WORKSHOP THAT CHANGED NOTHING
53Final Notes
27Ch. 20 THE DEI DECK
