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Managing Convention Centers
Managing Convention Centers
Length6h 36m

About this book

Summary

"Managing Convention Centers" helps improve performance through data-driven decision making. We argue that many convention centers rely on intuition rather than data analysis. Our book emphasizes the importance of Key Performance Indicators (KPIs) specific to the convention center industry, beyond just financial metrics. We offer practical advice for convention center staff at all levels, from leadership to supervisors, and also target students and hospitality professionals. Our book explores various KPIs, such as business traveler count, sales and marketing metrics, earned service revenue, and operating expenses. We provide formulas and explain how to interpret the data. Beyond financials, we explore KPIs related to security, guest behavior, employee safety, and data privacy. We offer best practices and highlight potential challenges. Our book also covers facility condition, capital spending, human resources, and sustainability, all through the lens of KPIs and data analysis. Finally, we provide guidance on presenting KPIs effectively and implementing a KPI program within a convention center. "Managing Convention Centers" is an essential resource for anyone looking to enhance the performance and efficiency of convention centers.

Book information

Genre
Business and Economics, Politics and Government
Length
6 hrs 36 mins
Publish date
Feb 20, 2025
Language
English

About the Author

Table of Contents

1Chapter 1 Convention Center Business Fundamentals: Derivatives
903.2.8 The role of investment banking
21.1 Introduction
913.2.9 Portfolio Management
31.1.1 Business traveler
923.2.10 Crisis management
41.1.2 Why this KPI is useful
933.2.11 Financial plan
51.1.3 Purpose
943.2.12 Compliance and internal financial controls
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