Audio only
ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
By Claire AgutterNarrated by Katie VillaLength1h 12m
About this audiobook
ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
Provides definitions of the key terms and concepts used in ITIL 4;
Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
Explains the key figures and diagrams in the ITIL syllabus.
This second edition has been updated to align with amendments to the ITIL
® 4 Foundation syllabus, including:
Replacing 'change control' with 'change enablement' throughout;
The removal of 'IT' from the definition of a change; and
Updating definitions for customer, sponsor and user.
Start preparing for your ITIL Foundation exam – order your copy today.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audiobook details
Rating★★★★ 4.2 (462)
Includes Amazon, Goodreads
GenreTechnology
Length1 hr 12 mins
Narrated byKatie Villa
FormatAudiobook
Publish dateNov 22, 2022
LanguageEnglish
Table of contents
1Opening Credits
2Accompanying material
3Introduction
4Chapter 1: Key concepts of service management
5Chapter 2: Service management roles
Show all chaptersShow less
6Chapter 3: All about services
7Chapter 4: Service relationships
8Chapter 5: Guiding principles
9Chapter 6: The four dimensions of service management
10Chapter 7: The Service Value System
11Chapter 8: The Service Value Chain
12Chapter 9: ITIL Practices
13Chapter 10: Practices in depth
14Chapter 11: The ITIL Foundation Exam
15Further reading
16Closing Credits
More from Claire Agutter
When the Heavens Went on SaleAshlee Vance18h 20m4.4 (3K)$40 · $0.00
Everybody Has a Podcast (Except You)Justin McElroy, Travis McElroy, Griffin McElroy5h 9m4.3 (2.3K)$24 · $0.00
Hands of TimeRebecca Struthers8h 8m4.4 (1.3K)$26 · $0.00
Never Lost AgainBill Kilday10h 1m4.4 (805)$29 · $0.00
How the Internet HappenedBrian McCullough13h 28m4.3 (2.7K)$23 · $0.00
Collected Writings of Nikola TeslaNikola Tesla, Thomas Commerford Martin21h 50m4.3 (1.7K)$1 · $0.00
Just AspireAjai Chowdhry9h 13m4.4 (260)$29 · $0.00
The Little Book of AliensAdam Frank8h 20m4.3 (1.3K)$26 · $0.00
The inventions, researches and writings of Nikola Tesla (Annotated)Thomas Commerford Martin16h 59m4.3 (1.3K)$2 · $0.00
KargilV.P. Malik15h 18m4.3 (2K)$24 · $0.00
Experiments with Alternating CurrentsNikola Tesla9h 6m4.3 (874)$1 · $0.00
Fire on the HorizonTom Shroder, John Konrad8h 23m4.3 (858)$26 · $0.00
The Smell of Kerosene (Annotated)National Aeronautics and Space Administration, Donald L. Mallick, Peter W. Merlin11h 32m4.3 (523)$2 · $0.00
The Boy Who Harnessed the WindWilliam Kamkwamba, Bryan Mealer10h 5m4.2 (78.9K)$29 · $0.00
Across the Airless WildsEarl Swift10h 8m4.3 (1.3K)$29 · $0.00
Console WarsBlake J. Harris20h 41m4.2 (13.7K)$46 · $0.00
Improvised Munitions HandbookU.S. Department of Defense4h 49m4.3 (1.6K)$1.99 · $0.00
Escaping GravityLori Garver10h 54m4.2 (2.2K)$20 · $0.00
Wireless WarsJonathan Pelson8h 2m4.3 (418)$20 · $0.00
Let There Be WaterSeth M. Siegel8h 36m4.2 (2.3K)$20 · $0.00
You may also like
AutonomyLawrence D. Burns, Christopher Shulgan11h 21m4.1 (1.1K)$29 · $0.00
Pete the Cat: Robo-PeteJames Dean5m4.0 (2.3K)$4 · $0.00
Machines of Loving GraceJohn Markoff11h 53m3.8 (1.4K)$29 · $0.00
The Highway Code UKDepartment for Transport3h 33m4.2 (36.6K)$11 · $0.00
AngelJason Calacanis8h 20m4.4 (4.4K)$26 · $0.00
12 BytesJeanette Winterson9h4.0 (2.5K)$20
Google ItAnna Crowley Redding4h 18m4.0 (711)$15
Machines at WorkMary Elting37m3.9 (18)$2 · $0.00
Computers The Machines We Think WithD. S. Halacy8h 40m3.5 (10)$2.30
DriverlessHod Lipson, Melba Kurman9h 57m3.9 (552)$20
Chatgpt Complete GuideJoaquin Gener1h 23m$6 · $0.00
The Future Ready OrganizationGyan Nagpal7h 44m4.3 (35)$26 · $0.00
Warehouse Logistic ManagementAnamelissa Montenegro Cordero, Andrés Castellanos Ramírez5h 31m$6 · $0.00
Giant Brains, or, Machines That ThinkEdmund Callis Berkeley9h 21m$2.30
Robot RightsDavid J. Gunkel10h 58m4.1 (122)$23 · $0.00
THE RISE OF PHYSICAL AI and HUMANOIDSGathu Kamau2h 59m4.7 (134)$4.99 · $0.00
Master AiHenrique Xavier Oliveira2h 5m$6 · $0.00
Artificial IntelligenceAxel Mammitzsch53m$10 · $0.00
Me, My Customer, and AIHenrik Werdelin, Nicholas Thorne3h 41m3.3 (16)$20
AI and Genius MachinesScientific American7h 58m3.6 (23)$20 · $0.00