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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition
By Claire AgutterNarrated by Katie VillaLength1h 12m
About this audiobook
ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
Provides definitions of the key terms and concepts used in ITIL 4;
Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
Explains the key figures and diagrams in the ITIL syllabus.
This second edition has been updated to align with amendments to the ITIL
® 4 Foundation syllabus, including:
Replacing 'change control' with 'change enablement' throughout;
The removal of 'IT' from the definition of a change; and
Updating definitions for customer, sponsor and user.
Start preparing for your ITIL Foundation exam – order your copy today.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audiobook details
GenreTechnology
Length1 hr 12 mins
Narrated byKatie Villa
FormatAudiobook
Publish dateNov 22, 2022
LanguageEnglish
Table of contents
1Opening Credits
9Chapter 6: The four dimensions of service management
2Accompanying material
10Chapter 7: The Service Value System
3Introduction
11Chapter 8: The Service Value Chain
4Chapter 1: Key concepts of service management
12Chapter 9: ITIL Practices
5Chapter 2: Service management roles
13Chapter 10: Practices in depth
Show all chaptersShow less
6Chapter 3: All about services
14Chapter 11: The ITIL Foundation Exam
7Chapter 4: Service relationships
15Further reading
8Chapter 5: Guiding principles
16Closing Credits
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