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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

By Claire AgutterNarrated by Katie Villa

ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Length1h 12m

About this audiobook

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: Provides definitions of the key terms and concepts used in ITIL 4; Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and Explains the key figures and diagrams in the ITIL syllabus. This second edition has been updated to align with amendments to the ITIL ® 4 Foundation syllabus, including: Replacing 'change control' with 'change enablement' throughout; The removal of 'IT' from the definition of a change; and Updating definitions for customer, sponsor and user. Start preparing for your ITIL Foundation exam – order your copy today. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Audiobook details

GenreTechnology

Length1 hr 12 mins

Narrated byKatie Villa

FormatAudiobook

Publish dateNov 22, 2022

LanguageEnglish

Table of contents

1Opening Credits

9Chapter 6: The four dimensions of service management

2Accompanying material

10Chapter 7: The Service Value System

3Introduction

11Chapter 8: The Service Value Chain

4Chapter 1: Key concepts of service management

12Chapter 9: ITIL Practices

5Chapter 2: Service management roles

13Chapter 10: Practices in depth

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6Chapter 3: All about services

14Chapter 11: The ITIL Foundation Exam

7Chapter 4: Service relationships

15Further reading

8Chapter 5: Guiding principles

16Closing Credits

About the author

Claire Agutter

View all by Claire Agutter

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