6Chapter 6: Call Center
31Chapter 31: How to find accommodation?
7Chapter 7: BPO
32Chapter 32: Active Listening
8Chapter 8: Management Information System
33Chapter 33: Project Management Certification
9Chapter 9: Marketing
34Chapter 34: Citizen Development Part-1
10Chapter 10: IT Ticketing System
35Chapter 35: Citizen Development Part-2
11Chapter 11: Software/Application Development
36Chapter 36: Citizen Development Part-3
12Chapter 12: Software Development Life Cycle - Part 1
37Chapter 37: Citizen Development Part-4
13Chapter 13: Software Development Life Cycle - Part 2
38Chapter 38: Internet (pt. 1)
14Chapter 14: Software Development Life Cycle Part-3
39Chapter 38: Internet (pt. 2)
15Chapter 15: Software Development Lifecycle Part-4
40Chapter 39: Digital World and Web Applications (pt. 1)
16Chapter 16: Introduction to Software Testing
41Chapter 39: Digital World and Web Applications (pt. 2)
17Chapter 17: Defect and Defect Management in Software testing
42Chapter 40: Internet of Things
18Chapter 18: Test Strategy & Test Plan
43Chapter 41: Web Development with GoDaddy Part-1
19Chapter 19: Operating System
44Chapter 42: Web Development with GoDadddy Part-2
20Chapter 20: Introduction to SAP, Java, .Net
45Chapter 43: Web Development with WordPress Part-1
21Chapter 21: Troubleshooting IT Issues
46Chapter 44: Web Development with WordPress Part-2
22Chapter 22: Agile Tools & Techniques
47Chapter 45: Regions/Markets
23Chapter 23: Understanding of how CRM systems work
48Chapter 46: Domains
24Chapter 24: Introduction to basic protocols followed in Networking
49Chapter 47: Database Management System
25Chapter 25: Introduction to Project Management
50Chapter 48: Case Study and Project Report
