1Chapter 1: More about Difficult and Toxic People
29Chapter 3: Managing Emotions and Stress While Dealing with Difficult People at Work
2Who is a Toxic Person?
30Mindfulness: How to practice mindfulness
3Characteristics of Toxic and Difficult People
31Chapter 4: Taking Care of Yourself
4Types of Difficult and Toxic People
32What is Self-Care?
5Demanding boss
33Essential Self-care Practices
6Insecure manager/boss
341. Set boundaries
7Pessimist
352. Practice self-compassion
8Lousy team players
363. Practicing assertiveness
9The bulldozer
374. Seek support
10The passive-aggressive employee
385. Take breaks
11The complainant
396. Use positive self-talk
12The knowledge hoarder
40Chapter 5: Moving Forward: Maintaining Your Emotional Well-Being And Sanity
13The prideful one
41Practice Empathy
14The gossiper/ gossipmonger
42Put yourself in their shoes
15The underachiever
43Active listening
16Chapter 2: Strategies for Dealing with Difficult/ Toxic people
44Suspend judgment
17Effective Communication
45Show empathy through words and actions
18One of the first key steps to effective communication is identifying what makes the other person difficult/toxic.
46Practice self-empathy
19You then need to be aware of how you respond to the situation.
47Develop a Growth Mindset
20Once you are aware of the situation, you can learn how to address the issue.
48Stay Solution-Focused
21Use “I” statements rather than “You” statements whenever possible.
49Cultivate Positive Relationships
22Be open to hearing the other person’s point of view.
50Chapter 6: Achieving Professional Growth
23Conflict Resolution Tactics
511. The Negative Coworker
24Accommodating: When and how to use it when dealing with a difficult person at work
522. The Micromanager
25Avoiding: When and how to use it when dealing with a difficult person at work
533. The Bully
26Competing: When and how to use it when dealing with difficult people at work
544. The Passive-Aggressive Coworker
27Compromising: When and how to use it when dealing with difficult people at work
555. The Know-It-All
28Collaborating: When and how to use it when dealing with difficult people
56Conclusion