6Words are just words
23Congruence
7Addressing the needs of a big audience
24Enthusiasm is contagious
8Persistence
25The power of metaphors
9Giving extra value
26Never stop learning
10Being persistent doesn't mean being pushy
27Mirrors and recordings
11Controlling the conversation
28Using mentors and other experts
12Routines and scripts
29Fast talking
13Effective listening skills
30Emoting and animation
14Drill to capture trance words
31Buffers
15Drill to read body language
32Dealing with stress and anxiety
16The 90/10 rule
33Progressive desensitization
17Making an entrance
34Chunking of information
