1The manager's role
16Characteristics of a great leader
2Making things happen—how to succeed as a manager
17Styles of leadership
3How to Establish Objectives
18Women in positions of leadership
4Management of performance
19Educating children to be leaders
5How to employ and when to fire
20Praise effort above outcome
6When is it appropriate to fire
21What it takes to succeed as a CEO
7Keeping track of staff turnover
22The ten most critical daily practices of outstanding leaders
8Managing challenging clientele
23Is there an App for Leadership?
9Make prudent personnel selections in the front office
24Transactional leadership
10Maintain a firm but flexible stance
25Types of business leadership
11Advice on how to thrive as a manager
26Choosing Your Style
12Organize yourself
27Do you want to improve your Leadership skills?
13Find a mentor
28Conclusion
14Entrepreneurial advice for newcomers
29Your Surprise Bonuses
15Management crosses paths with leadership
