1Introduction
9Mediation Techniques: Becoming a Skilled Mediator
2Understanding Conflict: Causes and Effects
10Dealing with Difficult People and High-Conflict Personalities
3The Psychology of Conflict: Why We React the Way We Do
11The Role of Empathy and Perspective-Taking in Conflict Resolution
4Types of Conflict: Personal, Workplace, and Social
12Assertiveness vs. Aggressiveness: Finding the Right Balance
5The Power of Active Listening in Conflict Resolution
13Handling Conflict in the Workplace: Strategies for Leaders and Teams
