11.1 Defining Alignment
206Block-chain:
21.2 Benefit of Business-IT Alignment
207Artificial Intelligence:
31.3 Enabling Business and IT Alignment Strategies: 1.3.1 Practices for Business-IT Alignment
208Cloud Computing:
41.4 Current State of Business-IT Alignments
209Internet of Things:
51.5 Areas of IT Alignment
210Digital Twins:
61.5.1 Strategy-Driven Alignment
21113.6 Use cases of digitalization in the Public Sector
71.5.2 Calendar Alignment
21213.6.1 Smart City
81.5.3 Operational Alignment
21313.6.2 Internal, agency operational efficiency
91.5.4 Economic Alignment
21413.6.3 Digital Modernization
101.5.5 Cultural Alignment
215A phase of digital modernization are:
111.6 Business-IT Alignment and Governance
216Elimination:
121.7 Summary
217Simplification:
131.8 Exercise
218Re-engineering:
14References: Figure Resource
219Automation:
152.1 Genesis of strategic IT Alignment
22013.6.4 Onboarding and background investigations
162.2 A review of Business-IT Alignment research with Enterprise Architecture
22113.6.5 Mailroom Automation
172.3 Summary
22213.7 Summary
182.4 Exercise: References
22313.8 Exercise
193.1 The IT phenomenon in MNCs
224References
203.2 History of IT and Business
225Figure Resource
213.3 Advantages of Using IT
226Public Cloud:
223.4 Organizational tools for MNCs
227Private Cloud:
233.4.1 Communication and Marketing
228Hybrid Cloud:
243.4.2 Internal Control and Coordination
22914.1 Use of Cloud Computing
253.4.3 Enterprise Resource Planning Systems
23014.2 Benefits of Cloud Computing
263.4.4 Customer Relationship Management
23114.3 Types of cloud services used in business
273.5 IT and Organisational Structure
232Platform as a service(PaaS):
283.6 Case Studies
233Software as a service(SaaS):
293.6.1 Plantasjen
234Infrastructure as a service(IaaS):
303.7.2 Swedbank
23514.4 Implementing Cloud strategies
313.7 Summary
236Develop a cloud-first and multi-cloud strategy:
323.8 Exercise
237Continuously practice workload placement analysis:
33References: Figure Resource
238Plan for cloud adoption maturity:
344.1 Strategic Alignment Process
239Develop a multi-cloud management tooling strategy:
354.1.1 Strategic Planning Cycle
240Establish multi-cloud governance and management processes:
36Propose Mission:
24114.5 Success key factors for Cloud Implementation
37Propose Goals:
24214.6 Business Strategy for Cloud providers
38Examine Internal and External Issues:
24314.7 Summary
39SWOT analysis:
24414.8 Exercise
40Formulate Strategy:
245References: Figure Resource
414.2 Strategic Alignment Maturity Model
24615.1 Challenges in Software Maintenance
424.2.1 Levels of Strategic Alignment Maturity Models
247Limited Knowledge:
43Level 1:
248Testing:
44Level 2:
249Organization Structure:
45Level 3:
250Off-Shoring:
46Level 4:
25115.2 Practices for Maintenance Project
47Level 5:
252Regression test:
484.3 Extension in Business-IT Strategic Alignment Model
253Application Main flow test:
494.5 Summary
254Customer Service Training:
504.6 Exercise
255User Education:
51References: Figure Resource
256Implementation Mode:
525.1 How business collects data
257Analytical and Design Documentation:
535.1.1 Technologies used in collecting data
25815.3 Software maintenance Planning
54Internet Surveys
25915.4 Types of Software Maintenance
55Mobile Phones
260Corrective Software Maintenance:
56GPS
261Adaptive Software Maintenance:
57Bluetooth
262Preventive Software Maintenance:
585.2 Turning Data into Knowledge
263Perfective Software Maintenance:
595.3 Use of Data in Business
26415.5 Software Maintenance Models: Quick-Fix Model:
605.3.1 Marketing Strategy
26515.6 Summary
615.3.2 Transforming data into cash flow
26615.7 Exercise
625.3.3 Secure more data
267References: Figure Resource
635.3.4 Improving Customer Experience
26816.1 Artificial Intelligence and Business
645.4 Effect of Technology in Market Research
269AI in Customer Service:
655.4.1 Social Media
270Business Intelligence:
665.4.2 Big Data Inform Research
271Marketing:
675.4.3 Data Analysis
272Predictive Analysis:
685.4.4 Data Collection
273NLP:
695.5 Big data Analytics in Business
27416.2 Challenges of AI in Business
705.5.1 Predictive Analysis
275Data Security: : Algorithm Bias:
715.5.2 NoSQL Database
27616.3 Business Function that should use AI
725.5.3 Stream Analytics
277Human Resource:
735.5.4 Data Virtualization
278Marketing:
745.5.5 Data Quality
279Sales:
755.6 Technology in Data collection in Present, Past, and Future
280Research and Development:
765.7 Summary
281Contact Centres:
775.8 Exercise
282Maintenance:
78References: Figure Resource
283Manufacturing:
796.1 Absence of Structured Approach
284Accounting and Finance:
806.2 Role of the Business case in IT-Enabled Investments
28516.4 Future of Artificial Intelligence
816.3 Practical Approach: 6.3.1 COBIT-5 Framework
28616.5 Smarter business Operations
826.4 Summary
28716.6 Framework for Integrating AI technologies
836.5 Exercise
288Understanding the Technologies:
84References: Figure Resource
289Creating a Portfolio of Projects:
857.1 IS Effectiveness and Alignment
290Launching Pilots:
867.2 Evolution of Alignment
291Scaling up:
877.2.1 Alignment Terminologies
29216.6 Summary
887.2.2 Origin of Alignment
29316.7 Exercise
897.2.3 Alignment Definitions
294References: Figure Resource
907.3 Analysis of Alignment
29517.1 Applications of Blockchain in Business
917.3.1 Strategic Alignment
296Smart Contracts:
927.3.2 Structural Alignment
297Cloud Storage:
937.3.3 Cultural Alignment
298Paying Employees:
947.3.4 Social Alignment
299Electronic Voting:
957.4 Alignment Models
300Supply Chain Communities:
967.7 Alignment of Information Systems in South African banking Systems
30117.1.1 Sharing Records
977.6 How Do the Strategic Advantages of Alignment Work To Benefit Your Business?
30217.1.2 Supply Chain Management System
987.6.1 Aligning Company’s strategies with Objective
30317.1.3 Streamline accounting
99Plan Ahead
30417.2 Storage Structure of Blockchain
100Evaluate what you are expecting for your company
30517.3 How is Blockchain being used?
101Management of IT services
30617.3.1 Banking
102Measuring Company’s Progress
30717.3.2 Healthcare
1037.7 Summary
30817.3.3 Property Records
1047.8 Exercise
30917.3.4 Currency
105References: Figure Resource
31017.3.5 Voting
1068.1 How to achieve Business IT Alignment?
31117.4 Advantages of Blockchain
1078.1.1 Strategic Goals
31217.4.1 Accuracy of the chain
1088.1.2 Business Relationship Manager
31317.4.2 Cost reductions
1098.1.3 Mutual understanding
31417.4.3 Efficient transactions
1108.1.4 Idea of Convergence
31517.4.4 Private Transactions
1118.2 Benefit of Aligning IT strategy to your Business
31617.4.5 Decentralization
1128.3 Role of Business leaders in IT alignment
31717.4.6 Banking unbanked
113Assess your business strategy:
31817.5 Summary
114Gather best ideas:
31917.6 Exercise
115Get an opinion from outside:
320References: Figure Resource
1168.4 Role of IT leaders in IT-Business Alignment
32118.1 Levels of Business Strategy
117Know your business:
322Corporate level strategy:
118Educate your IT team:
323Business level strategy:
119Know IT trends:
324Functional level strategy:
120Pay attention to early signs of misalignment:
32518.2 Aspects of Business Process Management Strategy
1218.5 Key Factor in the success of business IT Alignment
326Solution Support Organization:
122Service Portfolio Management:
327Business Process Monitoring:
123Service Strategy:
328Program Scheduling Management:
124Continual Service Improvement:
329Master data Maintenance:
125Business Relationship Management:
330Change Management:
126Service Level Management:
331Integration and Interface Management:
1278.6 Summary
33218.3 Sequence that should be followed by BPM strategy
1288.7 Exercise
33318.4 Need of BPM in organization
129References: Figure Resource
33418.4 Elements of BPM
1309.1 Information and Information Technologies
335Strategic Alignment:
1319.2 Information Technology and Organizational Structure
336People:
1329.2.1 Effect of IT on Differentiation
337Governance:
1339.2.2 Effect of IT on Centralization
338Information Technology:
1349.2.3 Effect of IT on formalization
339Methods:
1359.3 Organizational Structure and Culture
340Culture:
1369.4 Information Technology and Organizational Structure
34118.5 Approach for Aligning BPM with organization strategy
1379.5 Effect of Information technology in Workplace
342Communication:
1389.5.1 Changing the way of communication
343People:
1399.5.2 Fully organized
344Stakeholders:
1409.5.3 More Productive
345Information Technology:
1419.5.4 Business Security
34618.7 Summary
1429.5.5 Cost Management
34718.8 Exercise
1439.5.6 Increased Collaboration
348References: Figure Resource
1449.5.7 Remote Working
34919.1 Components of Maturity Model
1459.6 Summary
350Communication:
1469.7 Exercise
351IT Governance:
147References
352Partnership:
148Corporate Governance
353Measurement of Value:
149Performance Governance
354Technology Scope and Architecture:
15010.1 Enterprise Governance and Information Technology
355Skills:
15110.1.1 Principles of Enterprise Governance and IT
35619.2 Strongest Maturity Factors
15210.1.2 Principles for Enterprise Governance in IT
35719.2.1 Demonstrated Contribution of IT and business
15310.2 IT BSC Maturity Model
35819.2.2 Business Sponsor
154Maturity Level 1:
35919.2.3 IT’s ability to react
155Maturity Level 2:
36019.2.4 Relationship
156Maturity Level 3:
36119.2.5 Standard Articulation and Compliance
157Maturity Level 4:
36219.2.6 Scope of IT systems
158Maturity Level 5:
36319.3 Weakest Maturity Factors
15910.3.1 Practices of COBIT-IT
36419.3.1 Career Crossover
16010.3.2 VAL IT framework
36519.3.2 Service Level Agreements
161Value Governance:
36619.3.3 Balanced Matrices
162Portfolio Management:
36719.3.4 Education
163Investment Management:
36819.3.5 Attract best talent
16410.4 Implementation of Enterprise Governance of IT
36919.3.6 IT Metrics
16510.5 How does IT Governance create IT value?
37019.4 Cascading BSC Approach and Alignment Maturity Mode
16610.6 Summary
371• The cascading BSC model and metrics related to it: : • The maturity model used to measure the overall maturity of the organization:
16710.7 Exercise
37219.5 Levels of Maturity Model
168References: Figure Resource
37319.5.1 Level 1
16911.1 Relationship between IT governance and Organizations
37419.5.2 Level 2
17011.1.1 Organizations implementing IT governance
37519.5.3 Level 3
17111.1.2 Relationship between IT governance and business alignment
37619.5.4 Level 4
172COBIT:
37719.5.5 Level 5
173ITIL:
37819.6 Summary
174COSO:
37919.7 Exercise: References
175FAIR:
38020.1 Impact of IT Organizational Structure on IT-Business Alignment
17611.2 IT governance for a Business
38120.2 Impact of CIO’s Position on Business-IT Alignment
17711.3 Alignment of Business and IT
38220.3 Steps to Actualize IT Business Alignment
17811.3.1 Value Interest of IT governance
38320.4 Changing Environment of Business: 20.4.1 Business Process Outsourcing
179ROI:
38420.5 Impact of Internet Revolution in Business
180Enterprise Architecture:
38520.5.1 Internet and Porter’s Five Force Model
181Deliverable Value:
38620.5.2 Internet and Business
182Operations:
38720.5.3 Innovation and IT
18311.4 Measuring Business Performance
38820.6 7S Framework
18411.5 Summary
38920.7 Summary
18511.6 Exercise
39020.8 Exercise
186References: Figure Resource
391References
18712.1 Balanced Scorecard and Strategy Maps
392A
188Organizations use BSCs to:: Here are four different perspectives of BSCs:
393B
18912.2 Benefits Management and Benefits Dependency Networks
394C
19012.3 Balanced Scorecard and Benefit management limitations
395D
191Balanced Scorecard Term is misleading:
396E
192No focus on External Factors and Competitors:
397F
193Lack of Risk Analysis:
398G
194Lack of Time Dimensions:
399H
195Unidirectional Bottom-Up Cause-and-Effect Logic:
400I
196Strategy Map or KPIs are hard to maintain:
401L
197Choice of Indicator:
402M
19812.4 Summary
403N
19912.5 Exercise
404O
200References: Figure Resource
405P
20113.1 Why Digitalisation is challenging in Public sectors
406R
20213.2 Objectives of Digitalisation of Public Sectors
407S
20313.3 Public sector as a leader in a transformational digital process
408T
20413.4 Digitalization of the Public sector at present
409U
20513.5 Technologies used in Digitalisation
410V
