6Kapitel 4.1: Example 1 - Airbnb
20Kapitel 7.5: Rapid Concept Development
7Kapitel 4.2: Example 2 - Public Sector Australia
21Kapitel 7.6: Assumption Testing
8Kapitel 4.3: Example 3 - Healthcare U.S.
22Kapitel 7.7: Prototyping
9Kapitel 5: Process Steps
23Kapitel 7.8: Customer Co-Creation
10Kapitel 5.1: Define
24Kapitel 7.9: Learning Launches
11Kapitel 5.2: Ideation
25Kapitel 7.10: Storytelling
12Kapitel 5.3: Prototyping
26Kapitel 8: Discovery Workshop for Creating an Online App
13Kapitel 5.4: Validation (Test) and Implementation
27Kapitel 9: Let's Sum It All Up
14Kapitel 6: Key Principles