Audio only
Ten Steps to ITSM Success
A Practitioner's Guide to Enterprise IT TransformationBy Angelo Esposito, Timothy RogersNarrated by Peter SilverleafLength6h 42m
About this audiobook
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
Audiobook details
GenreTechnology
Length6 hrs 42 mins
Narrated byPeter Silverleaf
FormatAudiobook
Publish dateOct 23, 2018
LanguageEnglish
Table of contents
1Opening Credits
2Foreword
3Preface
4Introduction
5Chapter 1: Setting the Stage
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6Chapter 2: Inventory the Current Service Offering
7Chapter 3: Validate the Current Service Model
8Chapter 4: Establish an ITSM Steering Committee
9Chapter 5: Define the Ideal Target State
10Chapter 6: Create the IT Strategic and Tactical Plans
11Chapter 7: Define the Organizational Roles and Responsibilities
12Chapter 8: Standardized Development Approach
13Chapter 9: Strategy and Planning
14Chapter 10: Logical and Physical Design
15Chapter 11: Build and Test
16Chapter 12: Conduct Service and Process Health Assessments
17Chapter 13: Analysis and Deployment
18Chapter 14: Operation and Sustainment
19Chapter 15: Balanced Scorecard and Continual Improvement
20Chapter 16: Putting it all Together
21Further Reading
22Closing Credits
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