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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition
By Claire AgutterNarrated by Alice White (Female Synthesized Voice)Length4h
About this audiobook
ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework – ITIL 4 – has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.
ITIL®
4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.
The book offers practical tips – based on the author's extensive experience – for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.
Ideal for self-study candidates and training participants,
ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.
This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus, including:
Replacing 'change control' with 'change enablement' throughout;
The removal of 'IT' from the definition of a change; and
Updating definitions for customer, sponsor and user.
A perfect companion before, during and after your ITIL exam – buy your copy today.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Audiobook details
Rating★★★★ 4.2 (50)
Includes Amazon, Goodreads
GenreTechnology
Length4 hrs
Narrated byAlice White (Female Synthesized Voice)
FormatAudiobook
Publish dateFeb 15, 2021
LanguageEnglish
Table of contents
1Opening Credits
2Foreword
3Preface
4About the author
5Chapter 1: Key concepts of service management
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6Chapter 2: Service management roles
7Chapter 3: All about services
8Chapter 4: Service relationships
9Chapter 5: The four dimensions of service management
10Chapter 6: The Service Value System
11Chapter 7: The SVS: Opportunity, demand, value
12Chapter 8: The SVS: Guiding principles
13Chapter 9: The SVS: Governance
14Chapter 10: The SVS: The service value chain
15Chapter 11: ITIL practices introduced
16Chapter 12: General management practices
17Chapter 13: Service management practices
18Chapter 14: Technical management practices
19Chapter 15: Service management training and qualifications
20Chapter 16: Multiple-choice exam strategies
21Further reading
22Closing Credits
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