1The Retention Advantage
8CHAPTER 7: Reactivation Campaigns
2CHAPTER 1: Why Most Businesses Leak Revenue After First Contact
9CHAPTER 8: Referral Automation and Reputation Loops
3CHAPTER 2: The Retention Framework and Economics
10CHAPTER 9: Content for Retention
4CHAPTER 3: Follow-Up Architecture That Converts
11CHAPTER 10: Team SOPs and Accountability
5CHAPTER 4: Quote Rescue Systems
12CHAPTER 11: 30-Day Implementation Sprint
