Audio only
Ten Steps to ITSM Success
A Practitioner's Guide to Enterprise IT TransformationBy Angelo Esposito, Timothy RogersNarrated by Peter Silverleaf
Length6h 42m
About this audiobook
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
Audiobook details
GenreTechnology
Length6 hrs 42 mins
Narrated byPeter Silverleaf
FormatAudiobook
Publish dateOct 23, 2018
LanguageEnglish
Table of contents
1Opening Credits
12Chapter 8: Standardized Development Approach
2Foreword
13Chapter 9: Strategy and Planning
3Preface
14Chapter 10: Logical and Physical Design
4Introduction
15Chapter 11: Build and Test
5Chapter 1: Setting the Stage
16Chapter 12: Conduct Service and Process Health Assessments
Show all chaptersShow less
6Chapter 2: Inventory the Current Service Offering
17Chapter 13: Analysis and Deployment
7Chapter 3: Validate the Current Service Model
18Chapter 14: Operation and Sustainment
8Chapter 4: Establish an ITSM Steering Committee
19Chapter 15: Balanced Scorecard and Continual Improvement
9Chapter 5: Define the Ideal Target State
20Chapter 16: Putting it all Together
10Chapter 6: Create the IT Strategic and Tactical Plans
21Further Reading
11Chapter 7: Define the Organizational Roles and Responsibilities
22Closing Credits
When the Heavens Went on SaleAshlee Vance18h 20m$40 · $0.00
The Collected Works of Nikola TeslaNikola Tesla48h 43m$2 · $0.00
Everybody Has a Podcast (Except You)Justin McElroy, Travis McElroy, Griffin McElroy5h 9m$24 · $0.00
Hands of TimeRebecca Struthers8h 8m$26 · $0.00
Never Lost AgainBill Kilday10h 1m$29 · $0.00
How the Internet HappenedBrian McCullough13h 28m$23 · $0.00
Collected Writings of Nikola TeslaNikola Tesla, Thomas Commerford Martin21h 50m$1 · $0.00
Just AspireAjai Chowdhry9h 13m$29 · $0.00
Addiction by DesignNatasha Dow Schüll14h 32m$25 · $0.00
The Little Book of AliensAdam Frank8h 20m$26 · $0.00
KargilV.P. Malik15h 18m$24 · $0.00
Fire on the HorizonTom Shroder, John Konrad8h 23m$26 · $0.00
The Boy Who Harnessed the WindWilliam Kamkwamba, Bryan Mealer10h 5m$29 · $0.00
Mars Rover CuriosityRob Manning, William L. Simon7h 43m$20
Across the Airless WildsEarl Swift10h 8m$29 · $0.00
Console WarsBlake J. Harris20h 41m$46 · $0.00
Improvised Munitions HandbookU.S. Department of Defense4h 38m$2 · $0.00
Escaping GravityLori Garver10h 54m$20 · $0.00
Wireless WarsJonathan Pelson8h 2m$20 · $0.00
The Forest UndergroundTony Rinaudo6h 22m$17
You may also like
A history of Slavic studies in the United StatesClarence Augustus Manning4h 57m$1 · $0.00
CollegeAndrew Delbanco7h 15m$19 · $0.00
The American Nation: A History, Vol. 14Frederick Jackson Turner8h 23m$20
My UtmostMacy Halford12h 55m$23
InterpretingMargarita Ana Moschetti1h 21m$15 · $0.00
The Shape of a LifeShing-Tung Yau, Steve Nadis12h 59m$23 · $0.00
Englisch lernen Audio - Insidertour New YorkSpotlight Verlag1h 3m$17
Englisch lernen Audio - London für den kleinen GeldbeutelSpotlight Verlag1h 1m$13
Jefferson and the Rights of ManDumas Malone18h 55m$30
How to Read the Constitution--and WhyKim Wehle9h 44m$29 · $0.00
Diary in America, Series OneFrederick Marryat17h 49m$1 · $0.00
Questions at Issue in Our English SpeechEdwin W. Bowen4h 27m$2.30
The Man Farthest Down: A Record of Observation and Study in EuropeBooker T. Washington, Robert Ezra Park9h 39m$1 · $0.00
The Life of Benjamin Franklin, Illustrated by Tales, Sketches, and AnecdotesSamuel G. Goodrich4h 28m$2 · $0.00
Society in America (Summarized Edition)Harriet Martineau6h 55m$2
Gleanings in Europe Vol. 1James Fenimore Cooper6h 58m$2.40
I Wish Someone Had Told Me . . .Dana Perino7h 15m$24 · $0.00
Harvard Classics Anthology - Complete 51 VolumesJohann Wolfgang von Goethe, Gotthold Ephraim Lessing, Thomas Carlyle, Plato, René Descartes, Immanuel Kant, Charles Darwin, Martin Luther, Robert Louis Stevenson, William Shakespeare, Dante Alighieri, Euripides, Percy Bysshe Shelley, Charles Lamb, Henry David Thoreau, Samuel Johnson, John Stuart Mill, David Hume, Joseph Addison, John Locke, John Fletcher, Francis Beaumont, Leigh Hunt, Epictetus, Thomas De Quincey, Samuel Taylor Coleridge, Jonathan Swift, Christopher Marlowe, Jacob Grimm, Wilhelm Grimm, William Hazlitt, Marcus Tullius Cicero, Daniel Defoe, Aesop, Richard Henry Dana, John Dryden, Philip Massinger, Pedro Calderón de la Barca, John Ruskin, Oliver Wendell Holmes, Ernest Renan, Robert Burns, David Garrick, Ralph Waldo Emerson, John Webster, Izaak Walton, John Bunyan, James Russell Lowell, Charles Augustin Sainte-Beuve, Homer, Edmund Burke, Plutarch, Molière, Aeschylus, Michael Faraday, Sophocles, William Makepeace Thackeray, Benjamin Franklin, Pierre Corneille, Jean Racine, Voltaire, Robert Browning, Oliver Goldsmith, Thomas Dekker, John Milton, Aristophanes, Blaise Pascal, Virgil, Richard Brinsley Sheridan, Simon Newcomb, William Penn, Walter Bigges, Philip Sidney, Herodotus, Walter Raleigh, Francis Bacon, Giuseppe Mazzini, Francis Pretty, George Berkeley, Thomas Hobbes, Adam Smith, Alessandro Manzoni, Abraham Cowley, Michel de Montaigne, Ben Jonson, John Woolman, Benvenuto Cellini, Sydney Smith, Jean Froissart, William Henry Harrison, William Harvey, Marcus Aurelius, Hans Christian Andersen, Thomas Malory, George Gordon Byron, Thomas à Kempis, Richard Steele, Thomas Browne, Archibald Geikie, Thomas Babington Macaulay, Tacitus, William Roper, Hippocrates, Miguel de Cervantes, Thomas More, Friedrich von Schiller, Philip Nichols, Louis Pasteur, Joseph Lister, Jean Jacques Rousseau, Pliny the Younger, Edgar Alan Poe, Saint Augustine, Hermann Ludwig Ferdinand von Helmholtz, Francis Drake, Edward Haies, Niccolo Machiavelli, Ambroise Paré, William A. Neilson1000h 35m$2 · $0.00
Books for Holidays in the OpenTheodore Roosevelt21m$3
Chats on Old Sheffield PlateArthur Hayden4h 32m$2 · $0.00