1Title Page
85. Managing Emotions During Difficult Conversations
2Introduction: Navigating the Landscape of Conflict with Confidence
96. Case Study: Managing Emotions in a Workplace Conflict
3Copyright
107. Action Steps for Managing Emotions During Difficult Conversations
41. Understanding the Importance of Conflict Resolution
118. Self-Directed Exercises to Enhance Understanding of Conflict Resolution Techniques
52. Identifying Common Barriers to Effective Conflict Resolution
12Conclusion: Embracing Conflict Resolution with Confidence and Competence
